Free CopmTIA JK0-702 Exam Question 1
A user reports that their computer is running considerably slower after visiting a website. The user's PChas a current antivirus package that is running correctly. Which of the following should the technician do FIRST in order to diagnose the problem?
A. Clear the web browser history.
B. Run an anti-spyware tool.
C. Defrag the user's hard drive.
D. Run the CHKDSK utility. Answer: B