Free MB0-001 Training Exam Question 3
An employee reports a network connectivity issue to the helpdesk. Which of the following steps should be taken before escalating the issue?
A. Identify and document the issue, questioning the obvious
B. Attempt to resolve the network issue by rebooting a server
C. Ask the user to remote their machine and wait 15 minutes before calling back
D. Document resolution outcomes and lessons learned Answer: A