Microsoft MB2-704 Free Exam Question 1
You are the team lead in a large call center.
You want to know the originating source for the majority of your team's cases.
You need a report that includes the following information:
. The number of cases each of your team members owns by Origin (Phone, Email, Web)
. The percentage of cases owned as a proportion of total cases by Origin
Which report should you use?
A. Service Analysis Report
B. Customer Service Maintenance Report
C. Neglected Cases
D. Case Summary Table
Correct Answer: D