Microsoft MB2-704 Free Exam Question 1

You are the team lead in a large call center.
You want to know the originating source for the majority of your team's cases.
You need a report that includes the following information:
 . The number of cases each of your team members owns by Origin (Phone, Email, Web)
 . The percentage of cases owned as a proportion of total cases by Origin
Which report should you use?

Options

A.  Service Analysis Report

B.  Customer Service Maintenance Report

C.  Neglected Cases

D.  Case Summary Table

Correct Answer: D

Show Answer

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