MB2-714 Dumps Microsoft
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Microsoft MB2-714 Free Exam Question 3
You plan to create an entitlement template.
You need to identify which types of records can be associated to the template.
What are two possible record types that you can associate to the template?
Each correct answer presents a complete solution.
Microsoft MB2-714 Dumps Exam Question 4
You implement Unified Service Desk in your Dynamics CRM organization.
You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked.
What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution.
PDF MB2-714 Dumps Exam Question 5
You work for a call center that uses Dynamics CRM for case management. You need to recommend a
soluton that meets the following requirements:
• Provides customer service representatves with a pop-up window initated by the phone system
• Provides a mechanism to view data*from several diferent line-of-business applicatons based on
contextual informaton in CRM
Which technology should you include in the recommendaton?