MB2-718 Dumps Microsoft
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Dumps4download MB2-718 Exam Question 1
You are a customer service agent that uses Unified Service Desk (USD). You search for a customer. You select a customer record from the search results and open the customer record.
How many sessions are created?
Free Microsoft MB2-718 Exam Question 2
You pick a case from a queue.
You determine that you cannot resolve the case, and plan to release the case back to the queue.
What effect does releasing the case to the queue have on record ownership?