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CompTIA 220-1102 Dumps

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CompTIA 220-1102 Frequently Asked Questions

CompTIA 220-1102 Sample Questions

Question # 1

Which of the following environments allows for the testing of critical systems without therisk of them being negatively impacted by changes?

A. Regression
B. Cloud
C. Production
D. Sandbox


Question # 2

Which of the following editions of Windows 10 requires reactivation every 180 days?

A. Enterprise
B. Pro for Workstation
C. Home
D. Pro


Question # 3

Which of the following statements describes the purpose of scripting languages?

A. To access the hardware of the computer it is running on
B. To automate tasks and reduce the amount of manual labor
C. To abstract the complexity of the computer system
D. To compile the program into an executable file


Question # 4

A technician receives an invalid certificate error when visiting a website. Other workstationson the same local network are unable to replicate this issue. Which of the following is most likely causing the issue?

A. Date and time
B. User access control
C. UEFI boot mode
D. Log-on times


Question # 5

Which of the following file extensions are commonly used to install applications on amacOS machine? (Select THREE).

A. .mac
B. .Pkg
C. .deb
D. .dmg
E. .msi
F. .appx
G. .app
H. .apk


Question # 6

A desktop support technician is tasked with migrating several PCs from Windows 7 Pro toWindows 10 Pro, The technician must ensure files and user preferences are retained, mustperform the operation locally, and should migrate one station at a time. Which of thefollowing methods would be MOST efficient?

A. Golden image
B. Remote network install
C. In-place upgrade
D. Clean install


Question # 7

A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad toallow customers to enter their ticket numbers but no other information. If the kiosk is idle forfour hours, the login screen locks. Which of the following sign-on options would allow anyemployee the ability to unlock the kiosk?

A. Requiring employees to enter their usernames and passwords
B. Setting up facial recognition for each employee
C. Using a PIN and providing it to employees
D. Requiring employees to use their fingerprints


Question # 8

A manager reports that staff members often forget the passwords to their mobile devicesand applications. Which of the following should the systems administrator do to reduce thenumber of help desk tickets submitted?

A. Enable multifactor authentication.
B. Increase the failed log-in threshold.
C. Remove complex password requirements.
D. Implement a single sign-on with biometrics.


Question # 9

When a user is in the office, the user's mobile phone loads applications and web browsesvery slowly on a cellular connection. Which of the following is the best way to fix this issue?

A. Connect to the company's Wi-Fi network.
B. Change the settings on the phone to connect to a different cellular tower.
C. Install a cellular repeater at the office for this user.
D. Update all applications on the phone.


Question # 10

A technician is setting up a new laptop for an employee who travels. Which of the followingis the BEST security practice for this scenario?

A. PIN-based login
B. Quarterly password changes
C. Hard drive encryption
D. A physical laptop lock


Question # 11

Which of the following items require special e-waste recycling? (Select two).

A. Solid-state drive
B. A/C adapter
C. Surge protector
D. Laptop battery
E. CRT monitor
F. Power supply


Question # 12

A large organization is researching proprietary software with vendor support for a multiuserenvironment. Which of the following EULA types should be selected?

A. Corporate
B. Perpetual
C. Open-source
D. Personal


Question # 13

A remote user's smartphone is performing very slowly. The user notices that theperformance improves slightly after rebooting but then reverts back to performing slowly.The user also notices that the phone does not get any faster after connecting to thecompany's corporate guest network. A technician sees that the phone has a large numberof applications installed on it. Which of the following is the most likely cause of the issue?

A. The user is in a poor signal area.
B. The user has too many processes running.
C. The smartphone has malware on it.
D. The smartphone has been jailbroken.


Question # 14

A company recently outsourced its night-shift cleaning service. A technician is concernedabout having unsupervised contractors in the building. Which of the following securitymeasures can be used to prevent the computers from being accessed? (Select two).

A. Implementing data-at-rest encryption
B. Disabling AutoRun
C. Restricting user permissions
D. Restricting log-in times
E. Enabling a screen lock
F. Disabling local administrator accounts


Question # 15

A user's system is infected with malware. A technician updates the anti-malware softwareand runs a scan that removes the malware. After the user reboots the system, it once againbecomes infected with malware. Which of the following will MOST likely help topermanently remove the malware?

A. Enabling System Restore
B. Educating the user
C. Booting into safe mode
D. Scheduling a scan


Question # 16

A new service desk is having a difficult time managing the volume of requests. Which of thefollowing is the BEST solution for the department?

A. Implementing a support portal
B. Creating a ticketing system
C. Commissioning an automated callback system
D. Submitting tickets through email


Question # 17

Which of the following is MOST likely contained in an EULA?

A. Chain of custody
B. Backup of software code
C. Personally identifiable information
D. Restrictions of use


Question # 18

Which of the following security methods supports the majority of current Wi-Fi-capabledevices without sacrificing security?

A. WPA3
B. MAC filleting
C. RADIUS
D. TACACS+


Question # 19

A technician is building a new desktop machine for a user who will be using the workstationto render 3-D promotional movies. Which of the following is the most importantcomponent?

A. Dedicated GPU
B. DDR5 SODIMM
C. NVMe disk
D. 64-bit CPU


Question # 20

A customer calls the help desk asking for instructions on how to modify desktop wallpaper.Which of the following Windows 10 settings should the technician recommend?

A. Personalization
B. Apps
C. Updates
D. Display


Question # 21

A technician is reimaging a desktop PC. The technician connects the PC to the networkand powers it on. The technician attempts to boot the computer via the NIC to image thecomputer, but this method does not work. Which of the following is the MOST likely reasonthe computer is unable to boot into the imaging system via the network?

A. The computer's CMOS battery failed.
B. The computer's NIC is faulty.
C. The PXE boot option has not been enabled
D. The Ethernet cable the technician is using to connect the desktop to the network isfaulty.


Question # 22

A field technician applied a Group Policy setting to all the workstations in the network. Thissetting forced the workstations to use a specific SNTP server. Users are unable to log innow. Which of the following is the MOST likely cause of this issue?

A. The SNTP server is offline.
B. A user changed the time zone on a local machine.
C. The Group Policy setting has disrupted domain authentication on the system,
D. The workstations and the authentication server have a system clock difference.


Question # 23

In which of the following scenarios would remote wipe capabilities MOST likely be used?(Select TWO).

A. A new IT policy requires users to set up a lock screen PIN.
B. A user is overseas and wants to use a compatible international SIM Card.
C. A user left the phone at home and wants to prevent children from gaining access to thephone.
D. A user traded in the company phone for a cell carrier upgrade by mistake.
E. A user cannot locate the phone after attending a play at a theater.
F. A user forgot the phone in a taxi, and the driver called the company to return the device.


Question # 24

A company's assets are scanned annually. Which of the following will most likely help thecompany gain a holistic view of asset cost?

A. Creating a database
B. Assigning users to assets
C. Inventorying asset tags
D. Updating the procurement account owners


Question # 25

A technician is troubleshooting a computer with a suspected short in the power supply.Which of the following is the FIRST step the technician should take?

A. Put on an ESD strap
B. Disconnect the power before servicing the PC.
C. Place the PC on a grounded workbench.
D. Place components on an ESD mat.


Question # 26

A macOS user needs to create another virtual desktop space. Which of the followingapplications will allow the user to accomplish this task?

A. Dock
B. Spotlight
C. Mission Control
D. Launchpad


Question # 27

A technician needs to replace a PC's motherboard. The technician shuts down the PC.Which of the following steps should the technician take next?

A. Turn off the monitor.
B. Remove the power cord.
C. Remove the PSU.
D. Remove the RAM modules.


Question # 28

Which of the following is the default GUI and file manager in macOS?

A. Disk Utility
B. Finder
C. Dock
D. FileVault


Question # 29

Which of the following environmental factors are most important to consider when planningthe configuration of a data center? (Select two).

A. Temperature levels
B. Location of the servers
C. Humidity levels
D. Noise levels
E. Lighting levels
F. Cable management


Question # 30

Every time a user tries to open the organization's proprietary application on an Androidtablet, the application immediately closes. Other applications are operating normally. Whichof the following troubleshooting actions would MOST likely resolve the Issue? (SelectTWO).

A. Uninstalling the application
B. Gaining root access to the tablet
C. Resetting the web browser cache
D. Deleting the application cache
E. Clearing the application storage
F. Disabling mobile device management


Question # 31

A company recently experienced a security incident in which a USB drive containingmalicious software was able to covertly install malware on a workstation_ Which of the following actions should be taken to prevent this Incident from happening again? (Selecttwo).

A. Install a host-based IDS
B. Restrict log-in times.
C. Enable a BIOS password
D. Update the password complexity
E. Disable AutoRun.
F. Update the antivirus definitions.
G. Restrict user permissions.


Question # 32

A technician needs to manually set an IP address on a computer that is running macOS.Which of the following commands should the technician use?

A. ipconfig
B. ifconfig
C. arpa
D. ping


Question # 33

Which of the following is the STRONGEST wireless configuration?

A. WPS
B. WPA3
C. WEP
D. WMN


Question # 34

A technician is moving a Windows workstation from the accounting department to the salesdepartment and needs to update the IP and gateway settings. Which of the followingControl Panel utilities should the technician use?

A. Programs and Features
B. Network and Sharing Center
C. User Accounts
D. Device Manager


Question # 35

An administrator has received approval for a change request for an upcoming serverdeployment. Which of the following steps should be completed NEXT?

A. Perform a risk analysis.
B. Implement the deployment.
C. Verify end user acceptance
D. Document the lessons learned.


Question # 36

A user has been unable to receive emails or browse the internet from a smartphone whiletraveling. However, text messages and phone calls are working without issue. Which of thefollowing should a support technician check FIRST?

A. User account status
B. Mobile OS version
C. Data plan coverage
D. Network traffic outages


Question # 37

Which of the following is an advantage of using WPA2 instead of WPA3?

A. Connection security
B. Encryption key length
C. Device compatibility
D. Offline decryption resistance


Question # 38

When visiting a particular website, a user receives a message stating, "Your connection isnot private." Which of the following describes this issue?

A. Certificate warning
B. Malware
C. JavaScript error
D. Missing OS update


Question # 39

The audio on a user's mobile device is inconsistent when the user uses wirelessheadphones and moves around. Which of the following should a technician perform totroubleshoot the issue?

A. Verify the Wi-Fi connection status.
B. Enable the NFC setting on the device.
C. Bring the device within Bluetooth range.
D. Turn on device tethering.


Question # 40

A technician is investigating an employee's smartphone that has the following symptoms• The device is hot even when it is not in use.•Applications crash, especially when others are launched.• Certain applications, such as GPS, are in portrait mode when they should be in landscapemode.Which of the following can the technician do to MOST likely resolve these issues withminimal impact? (Select TWO).

A. Turn on autorotation
B. Activate airplane mode.
C. Close unnecessary applications
D. Perform a factory reset
E. Update the device's operating system
F. Reinstall the applications that have crashed.


Question # 41

A user attempts to install additional software and receives a UAC prompt. Which of thefollowing is the BEST way to resolve this issue?

A. Add a user account to the local administrator's group.
B. Configure Windows Defender Firewall to allow access to all networks.
C. Create a Microsoft account.
D. Disable the guest account.


Question # 42

A technician sees a file that is requesting payment to a cryptocurrency address. Which ofthe following should the technician do first?

A. Quarantine the computer.
B. Disable System Restore.
C. Update the antivirus software definitions.
D. Boot to safe mode.


Question # 43

A technician has been tasked with troubleshooting audiovisual issues in a conferenceroom. The meeting presenters are unable to play a video with sound. The following error isreceived: The Audio Driver is not running.Which of the following will MOST likely resolve the issue?

A. compmgmt.msc
B. regedit.exe
C. explorer.exe
D. taskmgt.exe
E. gpmc.msc
F. services.msc


Question # 44

Which of the following is the most likely to use NTFS as the native filesystem?

A. macOS
B. Linux
C. Windows
D. Android


Question # 45

A technician requires graphical remote access to various Windows, Linux, and macOSdesktops on the company LAN. The security administrator asks the technician to utilize asingle software solution that does not require an external internet connection. Which of thefollowing remote access tools is the technician most likely to install?

A. VNC
B. RMM
C. RDP
D. SSH


Question # 46

An analyst needs GUI access to server software running on a macOS server. Which of thefollowing options provides the BEST way for the analyst to access the macOS server fromthe Windows workstation?

A. RDP through RD Gateway
B. Apple Remote Desktop
C. SSH access with SSH keys
D. VNC with username and password


Question # 47

A user clicks a link in an email. A warning message in the user's browser states the site'scertificate cannot be verified. Which of the following is the most appropriate action for atechnician to take?

A. Click proceed.
B. Report the employee to the human resources department for violating company policy.
C. Restore the computer from the last known backup.
D. Close the browser window and report the email to IT security.


Question # 48

Which of the following would typically require the most computing resources from the hostcomputer?

A. Chrome OS
B. Windows
C. Android
D. macOS
E. Linux


Question # 49

A remote user is having issues accessing an online share. Which of the following toolswould MOST likely be used to troubleshoot the Issue?

A. Screen-sharing software
B. Secure shell
C. Virtual private network
D. File transfer software


Question # 50

A technician is trying to encrypt a single folder on a PC. Which of the following should thetechnician use to accomplish this task?

A. FAT32
B. exFAT
C. BitLocker
D. EFS


Question # 51

A technician is tasked with configuring a computer for a visually impaired user. Which ofthe following utilities should the technician use?

A. Device Manager
B. System
C. Ease of Access Center
D. Programs and Features


Question # 52

An implementation specialist is replacing a legacy system at a vendor site that has onlyone wireless network available. When the specialist connects to Wi-Fi. the specialistrealizes the insecure network has open authentication. The technician needs to secure thevendor's sensitive data. Which of the following should the specialist do FIRST to protect thecompany's data?

A. Manually configure an IP address, a subnet mask, and a default gateway.
B. Connect to the vendor's network using a VPN.
C. Change the network location to private.
D. Configure MFA on the network.


Question # 53

Which of the following macOS features provides the user with a high-level view of all openwindows?

A. Mission Control
B. Finder
C. Multiple Desktops
D. Spotlight


Question # 54

Users access files in the department share. When a user creates a new subfolder, only thatuser can access the folder and Its files. Which of the following will MOST likely allow allusers to access the new folders?

A. Assigning share permissions
B. Enabling inheritance
C. Requiring multifactor authentication
D. Removing archive attribute


Question # 55

A customer has a USB-only printer attached to a computer. A technician is configuring anarrangement that allows other computers on the network to use the printer. In which of thefollowing locations on the customer's desktop should the technician make thisconfiguration?

A. Printing Preferences/Advanced tab
B. Printer Properties/Sharing tab
C. Printer Properties/Security tab
D. Printer Properties/Ports tab


Question # 56

An employee calls the help desk regarding an issue with a laptop PC. After a Windowsupdate, the user can no longer use certain locally attached devices, and a reboot has notfixed the issue. Which of the following should thetechnician perform to fix the issue?

A. Disable the Windows Update service.
B. Check for updates.
C. Restore hidden updates.
D. Rollback updates.


Question # 57

A user's iPhone was permanently locked after several tailed login attempts. Which of thefollowing will restore access to the device?

A. Fingerprint and pattern
B. Facial recognition and PIN code
C. Primary account and password
D. Secondary account and recovery code


Question # 58

A payroll workstation has data on it that needs to be readily available and can be recoveredquickly if something is accidentally removed. Which of the following backup methodsshould be used to provide fast data recovery in this situation?

A. Full
B. Differential
C. Synthetic
D. Incremental


Question # 59

A macOS user is installing a new application. Which of the following system directories isthe software MOST likely to install by default?

A. /etc/services
B. /Applications
C. /usr/bin
D. C:\Program Files


Question # 60

Which of the following is used to ensure users have the appropriate level of access toperform their job functions?

A. Access control list
B. Multifactor authentication
C. Least privilege
D. Mobile device management


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