Cisco 500-442 Dumps Questions Answers
500-442 Features
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- Update on Apr 21, 2025
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Cisco 500-442 Dumps
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Cisco 500-442 Frequently Asked Questions
Cisco 500-442 Sample Questions
Question # 1
Which two functionalities provide an Interactive Voice Response system (IVR) in a ContactCenter environment? (Choose two.)
A. access a database and provide the caller with all the needed information to complete thetransaction (Self Service)
B. TCP/IP connections through the network
C. reporting
D. heartbeat mechanism between Contact Center components
E. caller defines the reason for the call from several menu options
Question # 2
Which two actions are Supervisors able to perform that Agents are unable to perform?(Choose two.)
A. view Team gadget in Finesse
B. answer Calls from Skill groups and PQs
C. CUC login
D. log in to CCE admin
E. CUCMAPI
Question # 3
Which variable remains available to all scripts in the system until reset?
A. Caller Entered digits
B. Call variable
C. User variable
D. Peripheral variable
Question # 4
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)
A. allows agents to re-skill to a different skill group or team
B. automates Text to Voice Bot Configurations
C. allows different groups of users to configure APIs based on their roles
D. obtains data from the base solution's database, known as Data Sources
E. customizes the visual presentation of the reports
Question # 5
In Finesse, how are different gadgets enabled for specific team members?
A. Ask an administrator to configure the team with a custom layout.
B. Only the same type and configuration of gadgets are supported for all users.
C. Ask the agent to add the gadget to his desktop after launching Finesse.
D. Ask the supervisor to add the gadget to the agents desktop.
Question # 6
What does Precision Routing use to determine if an agent is part of its pool?
A. Skills
B. Attributes
C. Expressions
D. Teams
Question # 7
Users should be associated as members of a Security Group to access ConfigurationManager or Script Editor. Where can this task be accomplished?
A. CCE Admin page
B. Domain Manager
C. Active Directory
D. Configuration Manager
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