ServiceNow CSA Dumps Questions Answers

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ServiceNow CSA Frequently Asked Questions

ServiceNow CSA Sample Questions

Question # 1

What is required to link a ServiceNow application to a Git repository? Choose 3 answers

A. Password 
B. URL 
C. URI 
D. User name 
E. Application name 
F. ACL 

Show Answer

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Question # 2

Why would you build a custom app? Choose 2 answers A 

A. To create a custom integration for a 3rd party system 
B. To fulfill a specific use case on internal processes 
C. To avoid using a code repository like GitHub or GitLab 
D. To replace ServiceNow base tables 

Show Answer

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Question # 3

How can you visually rearrange fields within a form view in Table Builder?

A. By duplicating the form view 
B. By adding embedded lists 
C. By dragging fields into the form editor 
D. By modifying field properties 

Show Answer

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Question # 4

What component causes a flow to run after a record has been created or updated?

A. Date-based trigger 
B. Record-based trigger 
C. On-change trigger 
D. Application-based trigger 
E. Updated-date trigger 

Show Answer

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Question # 5

An application called My App has a table. MyAppTable, with this Application Access configuration: Accessible from: All application scopes Can read: Selected Can delete: Not selected Allow configuration: Selected Which of the following is true based on this configuration?

A. Any Application developer can write a Business Rule which successfully deletes all records from the MyAppTable 
B. An application developer working in the My App scope can write a Business Rule for the MyAppTable table which successfully deletes all records from the MyAppTable table 
C. An application developer working in another privately scoped application can write a Business Rule for the MyAppTable table which successfully deletes all records from the MyAppTable table 
D. No Business Rule can be written which successfully deletes all records from the MyAppTable table 

Show Answer

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Question # 6

What are the three key tables in an enterprise CMDB? Choose 3 answers. 

A. omadb_rel_ci 
B. sn_emdb 
C. sn_emdb_ci 
D. Ey omdb 
E. sn_emdb_bak
 F. omdb_ci 
G. emdb_bak 

Show Answer

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Question # 7

What action will allow you to personalize layouts of columns in a list?

A. ClickGear icon > Personalize window options > Select the appropriate columns 
B. Select the column to be personalized >ClickEdit icon (Penal) > Choose me options to personage 
C. Context Menu> View > Personalize 
D. Select the column to be personalized and right at the header > Choose the options to personalize 

Show Answer

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Question # 8

Which server-side object provides methods for working with dates when writing a script in a privately scoped application? 

A. current 
B. GlideRecord 
C. GlideSystem 
D. GlideDateTime

Show Answer

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Question # 9

Where do UI Policies run?

A. Within server-side scripts 
B. Server-side (database) 
C. Client-side (browser) 
D. Knowledge Base 

Show Answer

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Question # 10

What action can be performed by selecting the Additional actions menu in Table Builder?

A. Duplicate the selected form view 
B. Add a new module 
C. Create a database index
D. Schedule a job 

Show Answer

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Question # 11

Which options are strategies for debugging client-side scripts? Choose 2 answers

A. gs.log () 
B. gs.addErrorMessage() 
C. gJorm.addlnfoMessage()
 D. Jslog() 

Show Answer

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Question # 12

What is the role of form annotations within Table Builder?

A. To create new form views 
B. To provide additional information on each field 
C. To rearrange fields in a form 
D. To add visual appeal with colors in the designer 

Show Answer

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Question # 13

On a form, which type of field has this icon which can be clicked, to see a preview of the associated record?

A. Preview 
B. Reference 
C. Drilldown 
D. Snapshot 
E. Quickview 
F. Lookup 

Show Answer

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Question # 14

Which are reasons an application could be developed on the ServiceNow platform? Choose 3 answers

A. It squires low-level programming libraries. 
B. It needs workflow to manage processes. 
C. It requires reporting capabilities. 
D. It uses forms extensively to interact with data. 
E. it uses multimedia features. 

Show Answer

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Question # 15

Which feature can be used to categorize a set of records from a list and make them visible to other users?

A. Tags 
B. History 
C. Favorites 
D. Activity Formatter 

Show Answer

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Question # 16

What actions are required to refine the number of records displayed in a list view?

A. Right-click to configure relationship list 
B. Add embedded lists and form annotations 
C. Select the filter icon and apply conditions 
D. Modify field properties and duplicate form views 

Show Answer

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Question # 17

What is the Endpoint when configuring a REST Message?

A. The provider response indicates there is no data to send back 
B. The URI of the data to be accessed, queried, or modified 
C. The URI of the Webserver 
D. The command to the REST script to stop execution 

Show Answer

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Question # 18

What action would an administrator perform on a list if they wanted to show the records in groups, based on the Category column? (Choose 2 answers)

A. On the list Context Menu, select Group By > Category 
B. On the Category column title, select the Context menu > Group By Category 
C. On the Application Navigator, type group.category and press Enter 
D. Select the Group icon, then select Category 
E. On the Filter Menu, select Group By > Category 

Show Answer

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Question # 19

A new employee joins the IT department and needs to perform work assigned to Network and Hardware groups. How would you set up their access? Choose 3 answers 

A. Add User Account to itil group 
B. Add User Account to Hardware group 
C. Create User Account 
D. Add User Account to IT Knowledgebase 
E. Add User Account to Network group 
F. Add User Account to ACL 

Show Answer

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Question # 20

Which form element displays the list of activities, or history, on a task form?

A. Sidebar 
B. Action Stream 
C. Action Formatter 
D. Activity Formatter 

Show Answer

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Question # 21

If you want to manage your personal tasks through a visual, drag-and-drop interface, what application would you use?

A. Visual Task Boards 
B. Service Desk 
C. Virtual Agent Homepage 
D. Personal Task Tracker 

Show Answer

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Question # 22

What are the benefits of building flows using Flow Designer? Choose 3 answers

A. Supports easy integration with 3rd party systems 
B. Provides IDE for complicated scripting 
C. Provides natural-langauge descriptions of flow logic 
D. Supports No-Code application development 
E. Automatically populates SLA records 
F. Provides built-in libraries /API for complex coding 

Show Answer

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Question # 23

What occurs when a user is listed in both the "Available For" and "Not Available For" related lists in a Category record?

A. The user can access the category only if the catalog items within the category have no restrictions 
B. The user cannot access the category because "Not Available For" overrides "Available For" 
C. The user can access the category but cannot modify it 
D. The user can access the category because "Available For" takes precedence 

Show Answer

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Question # 24

Which low components allow you to specify when a flow should be run? 

A. Trigger and Condition Pill
 B. Scope and Trigger Condition 
C. Trigger and Condition 
D. Trigger Criteria and Clock
 E. Condition and Table 

Show Answer

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Question # 25

Which components are the responsibility according to the Shared Responsibility Model? Choose 2 answers

A. Backup and restore 
B. Media disposal and destruction 
C. Authentication and authorization 
D. Infrastructure management 
E. Data encryption at rest 

Show Answer

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Question # 26

Which script can run when a record is displayed, inserted, updated, deleted, or when a table is queried?

A. Business Rule 
B. Client Script 
C. Record Rule 
D. UI Script 
E. Scheduled Job 

Show Answer

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Question # 27

What are the options that can be set to determine when a Business Rule executes? Choose 4 answers

A. Load 
B. Display 
C. Change 
D. Before 
E. Click 
F. Async 
G. After 
H. Submit 

Show Answer

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Question # 28

There is a basic strategy when creating a Utils Script Include. Identify the step that does not belong.

A. Script the function(s) 
B. Create a class 
C. Create a prototype object from the new class 
D. Identify the table 

Show Answer

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Question # 29

Which one of the following is true for a table with the "Allow configuration" Application Access option selected?

A. Out of scope applications can create Business Rules for the table 
B. Only the in scope applications scripts can create Business Rules for the table 
C. Out of scope applications can add new tables to the scoped application 
D. Any user with the application's user role can modify the application's scripts 

Show Answer

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Question # 30

What protects applications by restricting access to data in another application, in the same instance? 

A. Application Scope 
B. Admin Center 
C. Access Control Rules 
D. Assignment Rules 

Show Answer

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Question # 31

Which of the following methods prints a message on a blue background to the top of the current form by default?

A. g_form.addlnfoMsg() 
B. g_form.addlnfoMessage() 
C. g_form.showFieldMsg() 
D. g_form.showFieldMessage() 

Show Answer

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Question # 32

After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?

A. Use System Administration > Normal Security module 
B. Select Normal role 
C. Log out and back in 
D. Select Global Update Set
 E. End impersonation 

Show Answer

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Question # 33

Which field on every record contains a unique identifier for that record? 

A. sys_numbera 
B. sc_req_item 
C. sys_id 
D. sys_number_id 

Show Answer

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Question # 34

Which action enables a user to view and specify date and time formats in their instance?

A. Create a UI Script to set the default timezone 
B. Ask the user to adjust the time zone on their personal computer 
C. Select the User menu > Preferences > Language & Region > Set date and time format and time zone 
D. Select the User menu > Preferences > Time Settings > Toggle display time zone 
E. Use the system properties to correct the instance's time zone 

Show Answer

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Question # 35

Which tables are available by default in a ServiceNow instance? Choose 3 answers 

A. User 
B. Incident 
C. Item 
D. Issue 
E. Project 
F. Task 

Show Answer

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Question # 36

Which roles grant access to source control repository operations such as importing applications from source control, or linking an application to source control? Choose 2 answers

A. git_admin 
B. source_control_admin 
C. source control 
D. admin 

Show Answer

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Question # 37

To see what scripts, reports, and other application artifacts will be in a published application:

A. Open the artifact records individually to verify the value in the Application field
B. Examine the Application Files Related List in the application to be published 
C. Enter the name of the Application in the Global search field 
D. Open the list of Update Sets for the instance 

Show Answer

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Question # 38

What encryption feature is included in ServiceNow by default?

A. Data in use 
B. Data in transit 
C. Data at rest 

Show Answer

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Question # 39

An Administrator wants to display a reminder message to any user submitting an incident. Which feature does this?

A. Client Script
 B. Business Rule 
C. Policy 
D. Data Policy 

Show Answer

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Question # 40

How would you describe the relationship between the incident and Task table? 

A. Incident table has a many to many relationships with the Task table. 
B. Incident table has a one to much relationship with the Task table. 
C. Incident table is extended from task table. 
D. incident table is related to the Task table via the INC number 
E. incident table is a database view of the Task table 

Show Answer

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Question # 41

An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created "Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles? 

A. customer.all 
B. customer .* 
C. customer.field 
D. customer.none

Show Answer

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Question # 42

Typically, based on Best Practice, which of the following interactions is used to make fields mandatory, read-only, and/or hidden?

A. Client Scripts 
B. UI Policies 
C. Business Rules 
D. UI Actions 

Show Answer

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Question # 43

Which storefront is a single location for accessing pre-built spokes to quickly integrate with third-party services to build and share content? 

A. Integration Spoke Store 
B. ServiceNow Store 
C. Spoke Store 
D. ServiceNow Spoke Store 

Show Answer

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Question # 44

When managing tags, you can adjust who is able to see it. What are the visibility options? Choose 3 answers

A. Admins 
B. Everyone 
C. Groups and Users 
D. Roles and Permissions 
E. Me 

Show Answer

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Question # 45

Which of the following is NOT a trigger type in Flow Designer?

A. Record 
B. Schedule 
C. Outbound Email 
D. Application 

Show Answer

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Question # 46

What is used frequently to move customizations from one instance to another? 

A. Table Templates
 B. Application Files 
C. UI Script Includes 
D. Update Sets 

Show Answer

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Question # 47

What type of table has a name starting with u_ or x_?

A. Custom table 
B. Parent table 
C. Core table 
D. Base table 

Show Answer

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Question # 48

A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?

A. Click Personalize List 
B. Right click on any column header. Context Menu > Configure > List Layout 
C. Click List Context Menu > Personalize List 
D. Click List Content Menu > Configure > List Layout 

Show Answer

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Question # 49

What records are used to track cross-scope applications that request access to an application?

A. Restricted caller access records 
B. Caller tracking records 
C. Access control level records 
D. Cross-scope access records

Show Answer

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Question # 50

What enables you to trace the connection from an infrastructure item, like a Server, to the Services that are dependent on that Server?

A. Relationships 
B. Transform Map 
C. Automapping Utility 
D. Service Tracer 

Show Answer

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Question # 51

Which admin role is required to make changesto High Security Settings? 

A. security _admin 
B. sn_ad_admin
 C. high_sec_admin 
D. admin 

Show Answer

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Question # 52

Which objects can be used in Inbound Action scripts? 

A. current and Previous 
B. current and producer 
C. current and event 
D. current and email 

Show Answer

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Question # 53

Which client-side scripts apply to Record Producers? Choose 2 answers

A. fix Scripts
 B. Ul Scripts 
C. Catalog Client Scripts 
D. Catalog Ul Policies 
E. Record Producer Policies 

Show Answer

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Question # 54

When working on a task, which field do you use to share knowledge and other customervisible details?

A. Caller note 
B. Customer notes 
C. Additional comments 
D. Description 

Show Answer

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Question # 55

Which path would youtake to access the table configuration page from a form?

A. The Form Context menu>View >Table 
B. TheForm Context menu > Configure > Table 
C. TheForm Context menu > Configure > Dictionary 
D. The Form Context menu > View > Show Table

Show Answer

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Question # 56

What actions are taken to filter a long list of records to show only those with the Category of Hardware?

A. On Breadcrumb, click the > icon, type Hardware and click enter 
B. On the Category column header, right-click and select Show > Hardware 
C. On the list, locate and right-click on the value Hardware, select Show Matching 
D. Right-click on magnifier type Hardware and click enter 
E. Click Funnel icon, type Hardware and click enter 

Show Answer

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Question # 57

Which sequence of actions applies an update set to an instance?

A. Preview, Retrieve, Commit 
B. Preview, Save, Commit 
C. Retrieve, Commit, Preview 
D. Retrieve, Preview, Commit 

Show Answer

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Question # 58

What component of the ServiceNow infrastructure defines every table and fieldin the system?

A. Data Atlas
 B. Table Class Manager 
C. Schema 
D. Dictionary 
E. Field Map 

Show Answer

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Question # 59

What section on a task record is used to see the most recent updates made to a record?

A. Related List 
B. Activity Stream 
C. Audit Log 
D. Timeline 

Show Answer

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Question # 60

Which element is used to track items not saved with a field, in a record?

A. Sidebar 
B. List Editor 
C. Activity formatter 
D. Dictionary 

Show Answer

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Question # 61

Which items are valid Ul Action types in ServiceNow? Choose 3 answers

A. List banner button 
B. Record navigation button 
C. Workflow action 
D. Form button
 E. Form choice 
F. List choice 

Show Answer

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Question # 62

An Administrator wants to review all the users having privileged access to identify users that no longer need this level of access. Which Security Center feature can help fulfill this requirement?

A. Security hardening 
B. Security posture console 
C. Security scanner 
D. Customer actions 

Show Answer

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Question # 63

Which actions would you take to edit the title on an application menu? (Choose 2 answers) 

A. Select Configuration > Applications, then select the application 
B. Select the form for the Application, then right-click Configure > Form Designer 
C. Select the Application name on the Navigator, then select the pencil icon 
D. Select System Definitions > Application Menus, then select the application 
E. Select System Definition > Dictionary > Application 

Show Answer

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