ITIL ITIL-4-Foundation Dumps Questions Answers

ITIL ITIL-4-Foundation Dumps

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ITIL ITIL-4-Foundation Frequently Asked Questions

ITIL ITIL-4-Foundation Sample Questions

Question # 1

identify the missing word(s) in the following sentence. The purpose or the problem management practice is to reduce the likehood and impact of incidents by identifying actual and potential causes of incidents and managing [?] and Known errors. 

A. events 
B. changes 
C. configuration items 
D. workarounds 

Show Answer

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Question # 2

Which is an example of a service request? 

A. A request for normal operation to be restored 
B. A request to implement a security patch 
C. A request for access to a file 
D. A request to investigate the cause of an incident 

Show Answer

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Question # 3

Which is the MOST important stakeholder group that a service provider needs to collaborate with?

 A. Suppliers 
B. Customers 
C. Relationship managers 
D. Developers 

Show Answer

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Question # 4

Which of the following includes configuring components and activities to facilitate outcomes for stakeholders? 

A. Service relationship management 
B. Service consumption 
C. The service value system 
D. The release management' practice 

Show Answer

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Question # 5

Identify the missing word(s) in the following sentence. The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors. 

A. events 
B. changes 
C. configuration items 
D. workarounds

Show Answer

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Question # 6

Which is the definition of an IT asset? 

A. Any financially valuable component that contributes to a service 
B. Any request from a user that is a normal part of service delivery 
C. Any component that needs to be managed to deliver a service 
D. Any change of state that has significance for the management of a service 

Show Answer

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Question # 7

For which purpose would the continual improvement practice use a SWOT analysis? 

A. Understanding the current state 
B. Defining the future desired state 
C. Tracking and managing ideas 
D. Ensuring everyone actively participates 

Show Answer

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Question # 8

Which TWO BEST describe the guiding principles? Short term Standards Recommendations Long-term 

A. 1 and 4 
B. 3 and 4 
C. 1 and 2 
D. 2 and 3 

Show Answer

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Question # 9

Which is included in the purpose of the 'improve' value chain activity? 

A. Ensuring the continual improvement of practices across all value chain activities 
B. Ensuring that services continually meet expectations for quality, costs, and lime to market 
C. Ensuring a shared understanding of the improvement direction for services across the organization 
D. Ensuring continual engagement and good relationships with all stakeholders 

Show Answer

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Question # 10

Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled? 

A. Incident management 
B. Service level management 
C. Problem management 
D. Service request management 

Show Answer

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Question # 11

Which practice has a purpose that includes managing authentication and non-repudation? 

A. Information security management 
B. IT Asset Management 
C. Change enablement 
D. Service Configuration management 

Show Answer

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Question # 12

Identify the missing word in the following sentence. Sponsor is the role that authorizes budget for service [?)

 A. value 
B. consumption 
C. management
D. provision 

Show Answer

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Question # 13

What should remain constant within an organization, even when the organization's objectives change? 

A. Outputs 
B. Guiding principles 
C. Service offerings 
D. Outcomes 

Show Answer

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Question # 14

Which BEST describe the focus of the 'think and work holistically' principle? 

A. Considering the existing organizational assets before building something new 
B. Integrating an organization’s activities to deliver value 
C. Eliminating unnecessary steps to deliver valuable outcomes
 D. Breaking down large initiative into smaller pieces of work 

Show Answer

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