Microsoft MB-910 Dumps Questions Answers
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- Update on Oct 14, 2025
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Microsoft MB-910 Dumps
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Microsoft MB-910 Frequently Asked Questions
Microsoft MB-910 Sample Questions
Question # 1
A company uses Dynamics 365 Sales. The company creates sales proposals as PDFdocuments.The company wants multiple users to access the latest version of a sales proposal inDynamics 365 Sales. Many users do not have access to Dynamics 365 Sales.You need to recommend an app for the company.Which app should you recommend?
A. Dynamics 365 Sales Insights
B. Microsoft Excel
C. Microsoft Outlook
D. Microsoft Teams
Question # 2
A company implements Dynamics 365 Customer Service for their support desk.Agents resolve issues based on their own personal experiences or they must try torecreate the problem. This is causing customer satisfaction issues as resolution time islonger than expected and not consistent.You need to implement a solution to improve consistency of answers and ensure thatagents can share their answers.What should you implement?
A. Service level agreements
B. Customer Service Insights
C. Power Automate to transfer cases
D. Knowledge base management
Question # 3
A company uses Dynamics 365 Marketing. The company uses a third-party app to sendemail surveys to prospects to better understand their business needs.There is currently no link to prospect records and users report that the survey managementprocess is manual and is difficult to manage.You need to automate the survey process and streamline collection and analysis ofresponses.What are two possible ways to achieve this goal? Each correct answer presents acomplete solution.NOTE: Each correct selection is worth one point.
A. Use Customer Voice to compile results from the existing third-party app.
B. Use Power Automate to automatically send Customer Voice surveys.
C. Create a survey in Dynamics 365 Marketing and create a campaign to send it to out andcollect data.
D. Use Customer Voice to collect and analyze survey results.
E. Create surveys in Dynamics 365 Marketing by using Questionnaire.
Question # 4
A company is working with a potential customer on a multi-year contract. The customerdecides to delay their decision to commit to the contract.You want to find other colleagues who have interacted with the potential customer so thatyou can discuss strategies with the colleagues to close the deal with the customer.Which app should you recommend?
A. Power Virtual Agents
B. Sales Insights
C. Customer Service Insights
D. Market Insights
Question # 5
A company wants an application that meets the following requirements:Display the latest news about the company.Recommend leads to sales team members.You need to identify an application to meet the requirements. What should yourecommend?
A. Dynamics 365 Customer Service
B. Linkedln Campaign Manager
C. Dynamics 365 Sales Insights
D. Linkedln Sales Navigator
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