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Project Management Professional (PMBOK 7th Version)

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PMP

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PMI PMP Frequently Asked Questions

PMI PMP Sample Questions

Question # 1

A project manager is facilitating meetings with a diverse team, considering that the team members come from different cultures and have different backgrounds. What should the project manager do to facilitate effective communication?

A. Create incentives to promote better communication among team members.
B. Assign the work packages based on geographical working groups.
C. Understand and consider the emotions of each team member.
D. Plan for communication training workshops for all team members.

Question # 2

A project lead has asked a project team to update a 200-page project report and send it to the project sponsor. The team mentioned that nobody reads the report and it takes time away from higher priority work. The project lead responded that they have to show all the work that they performed in every iteration. What should the project lead do first?

A. Summarize the project report so it can be more efficient to read and send it to the project sponsor.
B. Ensure the communications methods, channels, frequency, and level of detail for the stakeholders are what is needed.
C. Reinforce the need to document and provide updated information to make the process transparent.
D. Include a task in every iteration to allocate time for the project team to complete the documentation updates.

Question # 3

A project manager notices that an extroverted project team member appears to be increasingly controlling the direction of the entire team. The other team members are not complaining but seem to be more passive. What should the project manager do?

A. Meet with each team member to better understand the situation.
B. Meet with the extroverted team member and ask them to be more sensitive to others.
C. Address the situation in a team meeting and ask everyone to be more active.
D. Observe the team dynamics closely and step in if a team member complains.

Question # 4

Developers spend most of the sprint writing code for user stories, leaving little time for testing. As a result, user stories cannot be tested in time and the stories remain unfinished by the end of the iteration, resulting in poor metrics. What should the scrum master do first in this situation?

A. Divide the user stories into two categories: development stories and test stories.
B. Increase the number of developers on the team so stories are completed faster.
C. Revalidate the team's velocity to ensure development and testing can be completed within the iteration.
D. Request the developers work overtime to ensure the testers have enough time to perform their tests.

Question # 5

A project lead is managing an agile project. The project activities, which have been placed in a backlog, still need to be refined and prioritized. What should the project lead use for backlog refinement considering the sprints are 2 weeks long?

A. Sixty minutes every sprint going through stories with higher story points.
B. Ninety minutes every three sprints going through stories that are higher priority.
C. Sixty minutes every sprint going through stories that are higher priority.
D. Ninety minutes every three sprints going through stories with higher story points.

Question # 6

The velocity of the team is decreasing at every iteration. The project team members are complaining that the user stories are being rejected by the quality assurance team. Which three actions should the project manager take? (Choose three)

A. Conduct a root cause analysis (RCA) and identify a solution.
B. Elaborate on the plan to implement a solution and execute it.
C. Increase the working time to recover the lost time.
D. Negotiate with the teams involved to manage team dependencies.
E. Evaluate the effectiveness of the proposed solution.

Question # 7

A project manager is planning the fifth sprint of a project when the sponsor requests a report on the business value gained to date. What should the project manager show to the sponsor?

A. The cumulative flow diagram
B. The data of the metrics defined to track benefits
C. The metrics plan to track benefits
D. The fifth sprint retrospective report

Question # 8

A project manager is leading a highly visible project with a critical time constraint. Frequent scope changes have been well-managed with change control, but there have been misunderstandings among project team members. What should the project manager do?

A. Communicate to the team the need to organize common ground rules.
B. Organize training sessions and bonding activities for all team members.
C. Communicate changes regularly to ensure all team members are aligned.
D. Introduce new products and team support tools during project preparation.

Question # 9

During a project iteration, half of the project team was reallocated to a new project. How should the project lead handle the situation?

A. Raise the risk of having the velocity impacted for the current iteration and discuss it with the product owner.
B. Raise the issue with the product owner to bring additional resources to the project team.
C. Raise the risk with the project stakeholders and wait until the velocity for the current iteration is calculated.
D. Raise the issue with the project stakeholders to analyze the project impact and take the proper actions.

Question # 10

A project manager is leading a team and wants each team member to produce their deliverables and be held accountable for the work product. What should the project manager do first?

A. Engage with each project team member to explain the individual consequences of late delivery.
B. Establish a daily standup meeting where each project team member reports their progress.
C. Create a plan of action and milestones (POAM) to detail the deliverables for each project team member.
D. Empower each project team member with ownership of a particular aspect of the project.

Question # 11

A project team is using an iterative and incremental delivery approach. The sprint's duration is 1 month with a production release every 3 months. In the last sprint review, the users communicated that they want the functionality presented and deployed in 5 weeks. The project lead is working on the next release plan. When should the project lead have their team deploy the functionality?

A. In 1 month
B. In 5 weeks
C. In 12 weeks
D. In 2 months

Question # 12

A global and complex project is in the execution phase. Recently, there were executive board changes, and the executive sponsor is transitioning to a new role. The outgoing sponsor asked the project manager to speed up project completion of the current phase to ensure successful onboarding of the new sponsor. What should the project manager do?

A. Use the contingency budget to implement compression techniques to finish the current project phase early.
B. Review the stakeholder engagement plan and determine the best course of action to take.
C. Notify the outgoing sponsor that the project needs to be put on hold until the new sponsor is onboarded.
D. Submit a change request to the change control board (CCB) to modify the end date of the current phase.

Question # 13

Construction work is preventing the project team members from entering the building where their offices are located. What should the project manager do next?

A. Inform the authorities so that they are aware of the situation and can take appropriate action.
B. Continue business as usual since the construction work is not related to the project.
C. Select the next action to be taken according to the risk management plan.
D. Communicate with the stakeholders about the construction and ask for direction.

Question # 14

During project planning activities, a project manager identifies potential delays in obtaining resources required for a project. This will significantly impact the construction timeline. What should the project manager do?

A. Review and update the project management plan to accommodate the delays.
B. Speak with the project sponsors about changing the project management plan.
C. Create a change request to increase the cost of resources.
D. Delay the project until additional resources can be identified.

Question # 15

An important project to build a new airport was suddenly stopped because of complaints from residents in the surrounding communities. The residents stated they were not consulted and that the project would cause ecological and pollution damage. What should the project manager have done first to avoid this situation?

A. Identified the stakeholders and their expectations
B. Presented the project to the community
C. Added this situation to the risk register
D. Added these requests to the project scope statement

Question # 16

During a meeting with the customer, it was observed that the features delivered during the last few iterations were not meeting the planned expectations. What should the project manager do?

A. Ensure a continuous feedback environment is leveraged to improve the quality and overall satisfaction.
B. Review the requirements and instruct the team to develop the deliverables according to the documentation.
C. Mentor the team members and ensure they perform peer reviews of their work before implementation.
D. Utilize the retrospectives to identify issues in the development phase that may cause deliverables to not be accepted.

Question # 17

A project is nearing finalization and just released the final product to the customer. The assigned project manager left the company without notice and without sharing any information or documents for the remaining activities. A new project manager has just been assigned to the project. What should the new project manager do next?

A. Schedule a lessons learned meeting with the project team and close out the project.
B. Use the contingency fund to extend the timeline and conduct a detailed review of past deliverables.
C. Prepare a transition plan to hand over the operations and other closing documentation.
D. Document the project manager's departure and the missing documents in the risk log.

Question # 18

A project team is using a vendor solution. The project team has been notified that the vendor solution will no longer be on the premises, but in the cloud. The cloud transition will require additional infrastructure resources and adherence to new security standards. What should the project manager do first?

A. Initiate a change request for covering additional security scope.
B. Research alternative vendor solutions for on-premise security.
C. Ask the sponsor to provide security training for the project team.
D. Schedule a meeting with security to understand the standards.

Question # 19

Three testers joined the project team just before the end of the build. During the project team meeting, the testers indicated that the project quality is poor, and they should not continue testing until all the defects are fixed. Which three actions should the project manager do? (Choose 3)

A. Stop the project and review the output.
B. Ask the testers to provide additional information.
C. Ask the sponsor for assistance and guidance.
D. Continue with testing according to the plan.
E. Brainstorm the issue with the project team.

Question # 20

A company has decided to create a new product to prepare itself for the changing economy. The technology required for the new product is not well understood yet, and the requirements are still being debated. Which approach should the project manager advise for this project?

A. Lean
B. Predictive
C. Agile
D. Hybrid

Question # 21

A project manager is leading a large-scale project to be deployed in another country, for an external company. After working with the project team, the project manager learns there are many stakeholders from the project manager's organization, the client organization, and the local community. What should the project manager do after identifying the stakeholders?

A. Prioritize stakeholders from the client's organization and the local community.
B. Prioritize stakeholders from the project manager's own organization.
C. Prioritize the stakeholders that are more interested in the success of the project.
D. Prioritize the stakeholders that may have more impact on the development of the project.

Question # 22

A high-tech borehole project was initiated with the goal of providing water for a rural community of 1500 villagers located in an arid region. The project was completed with a cost performance index (CPI) of 1.09 and a schedule performance index (SPI) of 0.93. Six months after its completion, it is determined that the villagers could not access water. What caused this situation to occur?

A. The project was completed behind schedule.
B. The requirements gathering was inadequate.
C. The risk analysis was inadequate.
D. The project was delivered above budget.

Question # 23

A supplier that the company has used for years has trouble accepting the new terms of an agile contract. They do not understand the terms in the contract and feel they should not have to sign it because they have had a long relationship with the company. Which action should the project manager take?

A. Ask the team if they can do the work until there is an available supplier.
B. Train the supplier in agile approaches to help them understand the contract.
C. Issue a request for proposal (RFP) to find new suppliers with agile experience.
D. Change contract terms and conditions to avoid losing the supplier.

Question # 24

During a business review meeting, a key stakeholder raised a concern on the quality of deliverables and has now escalated the concern. What should the project manager do first?

A. Schedule a meeting with all team members to clarify and plan next steps.
B. Discuss with the stakeholder and share a report on the deliverables.
C. Discuss with the team and check all reports on the deliverables.
D. Schedule a meeting with the stakeholder to clarify and plan next steps.

Question # 25

A project is starting with a team that is located all over the world. None of the team members have worked together before. The project goal is ambitious with an aggressive timeline. What should the project manager do?

A. Ask for financial support to set up a physical meeting for the team.
B. Create a virtual room for the team to facilitate their collaboration.
C. Schedule quarterly in-person meetings to enhance the team's relationships.
D. Facilitate a virtual session with the team to start planning as soon as possible.

Question # 26

During a progress review meeting, the project sponsor requests a complete revamp of the product roadmap to meet the strategic objectives based on market conditions. This change will result in a completely new product. What should the project manager do first?

A. Put the current project work on hold and revisit the scope based on the impacts.
B. Perform a root cause analysis to assess which deliverables can be reused by the team.
C. Discuss with the team and implement the revisions that were requested by the sponsor.
D. Update the business case and seek sponsor approval on the modified project scope.

Question # 27

A project manager has identified the key stakeholders for the project. The project manager wants to use their expertise to help the stakeholders understand and support the project objectives and benefits. What should the project manager do?

A. Update the stakeholders during project meetings, workshops, and reviews to solicit their input and feedback.
B. Provide customized reports to each stakeholder regarding the project progress, upcoming risks, and issues.
C. Provide the stakeholders with regular updates and reports on the project status, progress, and issues.
D. Educate the stakeholders on the project scope, quality, and risks, and how their expectations will be affected.

Question # 28

A project manager has just been assigned a major, ongoing project. The project team is not working in harmony and their performance is decreasing. Some team members are autocratic in their approach whereas others are in avoidance mode. How should the project manager proceed?

A. Emphasize their autonomy as project manager, implying that they will not allow team disunity.
B. Appeal for cooperation from all of the team members, emphasizing the benefit of the project outcome to the company.
C. Assess the various team behaviors through the use of personality indicators to appropriately deal with each personality type.
D. Request for removal of the autocratic members who obviously are not interested in the project.

Question # 29

A work package to configure new computer hardware is received, and a list of related project activities have also been identified. What should the project manager do?

A. Define the project management plan.
B. Estimate the resources needed for the activities.
C. Consult subject matter experts (SMEs) to review the schedule.
D. Estimate the cost of each activity.

Question # 30

A project steering committee meeting was arranged to approve a milestone of a project within two weeks. The project manager is informed that a new project executive will take over the project. What should the project manager do first?

A. Assess the risks with the team members.
B. Submit a change request to the change control board (CCB).
C. Evaluate the project impact and seek additional funding if necessary.
D. Brief the new stakeholders on the current project status.

Question # 31

A project manager just took over a construction project which was already in its execution phase. Labor union representatives of the construction workers ask to revise the overtime per hour rate, as wage per hour have increased across the industry. What should the project manager do first?

A. Obtain approval from sponsors to increase the rates because it can affect project due to lack of resources.
B. Carefully read the agreements and see if there was any clause if the per hour rate could be increased.
C. Assign a team member to negotiate the increased wage per hour with the labor union representatives.
D. Negotiate with the labor union representatives if the clause about increased wage per hour meets their requirements.

Question # 32

A project manager was just assigned to an ongoing project. According to the project's status, all the increments produced passed the acceptance criteria. During the last meeting with the project sponsor, the prototype is far from the sponsor's original expectations. What should the project manager do first?

A. Cancel the ongoing project and start a new one.
B. Invite the sponsor to the retrospective meeting so they can clarify expectations.
C. Add additional sprints to modify the deliverables with the new information.
D. Complete the project and start a new one for the updated scope.

Question # 33

A project manager is leading the development and delivery of a strategic product that must be delivered on time. The project is facing technical issues that could significantly impact the budget and ability to deliver some of the product features. What should the project manager do first to resolve the issue?

A. Record the situation in the risk register and communicate it to stakeholders.
B. Assess the impact of the feature on the project and ask for a contingency.
C. Schedule a meeting with the team and management to discuss options.
D. Develop a quality management plan to clearly identify how features should be classified.

Question # 34

An experienced project manager is in a meeting with project key stakeholders when they are informed that a senior manager with extensive experience on similar projects will join the project steering committee. The project kick-off meeting is scheduled for the following week. What should the project manager do next?

A. Have the kick-off meeting as scheduled and capture any new requirements raised in the meeting.
B. Have a one-on-one interview with the new senior manager before the kick-off meeting.
C. Ask the new senior manager to send any new requirements before the kick-off meeting.
D. Ask the project sponsor to hold the kick-off meeting after the new senior manager has onboarded.

Question # 35

A virtual project team has members located on four continents. The project director is concerned about the declining motivational levels of team members and feelings of noninclusion by other team members. The project director has tasked the project manager with finding a solution. What should the project manager do?

A. Develop a plan for individual team members' growth and organize more team-building events.
B. Recommend that the project director appoint project managers for each continent.
C. Set up ground rules for team engagement, taking into consideration different cultures.
D. Take differences in time zones into consideration when scheduling team meetings.

Question # 36

A company is going through a large cost-cutting initiative. Senior management requests a report on the work remaining for outstanding projects. Which tool should the project manager use for this purpose?

A. Cumulative flow diagram
B. Earned value (EV)
C. Burndown chart
D. Forecast estimation

Question # 37

A strategic project using international funds for a government agency is going through the execution phase. The government transition will take place in 1 month, and authorities will change. There is a risk that the project will be suspended or team members will be removed. The project manager wants to ensure that the project will continue despite these changes. Which action should the project manager take to address this situation?

A. Stop the project until the government transition has taken place.
B. Ask the sponsor to send a communication to the president-elect team with the progress of the project.
C. Ask the main stakeholders to document their progress on the project before the transition.
D. Accept the risk as these changes are part of the organizational culture.

Question # 38

A project is impacting several business units with different expectations and priorities. The project manager leading this project is meeting every month with each of these groups individually. During these meetings, each group has expressed dissatisfaction with the project and uses every opportunity to replace other groups' priorities with their own. What should the project manager do to address these challenges?

A. Establish consensus on project priorities by meeting with all the groups together.
B. Develop a project schedule that accommodates all requirements from all groups.
C. Escalate the priorities of all the groups to the project sponsor and ask them to facilitate the process.
D. Meet with each group separately to avoid confrontation and send meeting notes at the end of each meeting.

Question # 39

A project manager is confused when the operational results from previous iteration solutions have not been acceptable to the client. Team members have already delivered all previous solutions, which were accepted by the client as complete. What should the project manager do?

A. Recommend a change in the project methodology or the approach.
B. Develop and execute a stakeholder engagement strategy.
C. Determine the criteria and measuring systems for objective success.
D. Allocate more time for mentoring project team members.

Question # 40

A company is working on the prototype of a new contract document that includes visual elements. The product owner shared the project sponsor's feedback about the elements to be included, but the project team pushed back. However, when the project sponsor spoke with the team, they confirmed that all of the changes are possible. How should the project manager mitigate this situation?

A. Execute a retrospective meeting to solve the misalignment.
B. Review the actions listed in the risk management plan.
C. Review and update the organizational process assets (OPAs).
D. Submit a change request to replace the product owner.

Question # 41

A scrum master is receiving conflicting status updates for the same task. How should an accurate status be obtained from the team?

A. Encourage team members to work together.
B. Establish a clear definition of done (DoD) for each task.
C. Assign one person to be responsible for the task.
D. Review the deliverable carefully and determine the right status.

Question # 42

A project manager is working in a constantly changing business environment. In order to address this situation, the project manager has decided to use a collaborative leadership style. Which landscape describes the project environment?

A. High accountability, little authority
B. Available resources, bad roadmaps
C. Good roadmaps, little accountability
D. Enough authority, insufficient resources

Question # 43

Generative artificial intelligence (AI) now helps produce documents on most projects across an organization and is yielding great benefits. Despite this change, a project manager notices that very few members of their current team know the AI tools available within the company. Consequently, they do not know how to use them effectively. What should the project manager do?

A. Identify more user-friendly generative AI applications in the industry and share with the team.
B. Engage with some experienced personnel in the company and request they mentor the rest of the team.
C. Document this issue as a lesson learned and hold a briefing at the end of the project.
D. Invite the project sponsor to brief the team on the importance of generative AI and how to optimize the available applications.

Question # 44

A project schedule's risk level continues to increase during project execution because sprints are consistently delivering less than the intended results. The project manager becomes concerned that the deliverable will be delayed and cost more than the project sponsor intended. What should the project manager do first?

A. Engage with the project team to understand the schedule risk problem and present a solution to the project sponsor.
B. Conduct a risk review meeting to gain a better understanding of the schedule, then document the results.
C. Schedule a meeting with the scrum master to explain that adding additional sprints is necessary to reduce risks.
D. Notify the project sponsor of the schedule risk and request support to increase the project budget.

Question # 45

A project manager has been assigned to a new project. The project sponsor has requested a detailed timeline, but the project includes some deliverables that are not yet clearly defined. Which project management approach should the project manager advise using?

A. As the project includes elements that are not yet clearly defined, an agile approach is the best option.
B. As the project sponsor has requested a detailed timeline up front, an agile approach is the best option.
C. As the project appears to have both agile and predictive elements, a hybrid approach is the best option.
D. As the project includes elements that are not yet clearly defined, a predictive approach is the best option.

Question # 46

A project is on its third iteration out of nine. During the daily meetings, the project team realizes that some deliverable approvals are delayed because a key stakeholder is out of the office.

A. Update the issue log and escalate it to the project sponsor.
B. Remove the deliverables from the iteration backlog.
C. Meet with the stakeholders and request a solution.
D. Ask the team to work on the unblocked deliverables.

Question # 47

A project team has obtained additional team members from different time zones. As a result, there are full-day delays in the work being completed because there are questions from team members from opposite time zones. What should the project lead do?

A. Meet each team member during their work hours to ensure all questions are answered in a timely manner.
B. Inform all team members that they are required to check for messages every few hours to ensure fast response times.
C. During daily check-ins, compile questions, coordinate with all team members, and agree to meet.
D. Escalate to the project sponsor and request to replace certain team members so the time zones are aligned.

Question # 48

A project manager is quantifying risk for their project. The project manager needs an expert opinion in this process, but experts are spread over different geographic locations and time zones. What should the project manager do?

A. Apply the critical path method (CPM).
B. Use the Delphi Technique.
C. Use the Monte Carlo analysis online.
D. Utilize story point estimating.

Question # 49

A project was recently flagged as being noncompliant during an inspection. Several options were suggested on how to address the noncompliance, but each may have different impacts on the budget, schedule, and quality. How should the project manager proceed?

A. Review the risk register.
B. Perform a cost-benefit analysis.
C. Determine the cost of change.
D. Conduct a root cause analysis (RCA).

Question # 50

A project manager is leading a complicated project that requires integrating several components from different suppliers. During execution, the project team indicates that some components are not being delivered to the site on time, affecting the project schedule. What should the project manager do to address this concern?

A. Register the issue as a risk with the project team members.
B. Review the project schedule with project team members and the suppliers.
C. Advise the procurement department to develop a new supplier strategy.
D. Use the procurement and risk management plans to manage this issue.

Question # 51

A project team member who has the expert knowledge necessary for the project is often absent from meetings. The team member sends a message to the project manager questioning them about the rationale behind some decisions made on the project. How should the project manager handle the situation?

A. Inform the team member that decisions were already made and feedback should have been provided in the past.
B. Schedule a meeting to review the team member's concerns and revisit the decisions if required.
C. Explain to the team member that it is mandatory that they increase their participation in project meetings.
D. Add the team member's concerns to the risk register and discuss them during the next regular meeting.

Question # 52

A large and complex project is comprised of multiple regions. The estimate to complete (ETC) work is assumed to be performed at the same cumulative cost performance index (CPI) as that incurred by the project to date. As of now, the earned value (EV) is 145 person/day, the planned value (PV) is 145 person/day, the actual cost (AC) is 170 person/day, and budget at completion (BAC) is 285 person/day. What is the estimate at completion (EAC)?

A. 334 person/day
B. 285 person/day
C. 310 person/day
D. 315 person/day

Question # 53

The project manager is planning a project with several legal aspects for the city's municipality. The project is expected to take a year and will require a lot of paperwork since it involves multiple stakeholders, including the city's court. What three actions should the project manager do? (Choose 3)

A. Leverage the project governance system to track and manage the project artifacts.
B. Create a central repository system to assess the effectiveness of the project artifacts.
C. Review the execution roadmap and ask the legal team to manage the artifacts.
D. Ensure the project artifacts are kept up to date and accessible to all stakeholders.
E. Work with the team to determine the process to manage the project artifacts.

Question # 54

A project is using a Scrum team from a new vendor to deliver a component. Engaging a new vendor was identified as a delivery risk that, if eventuated, must be escalated to the board. The project manager and product owner work well with the Scrum team, but the vendor misses the first release by a couple of weeks. What should the project manager do?

A. Escalate the issue to the board with opportunities to recover the delay as soon as possible.
B. Work with the product owner and the Scrum team to add 2 weeks to the release schedule.
C. Work with the product owner and the Scrum team to recover the delay before the last release.
D. Escalate the issue to the board and plan for the engagement to be terminated.

Question # 55

A project manager was assigned to lead a global project with a virtual team that is globally dispersed. The project manager has difficulties communicating with the team members and there seems to be frequent misunderstandings and conflicts. What should the project manager do?

A. Ask the team members to refamiliarize themselves with the communications management plan.
B. Organize effective communication training for team members.
C. Listen to team members actively and change the communication practices accordingly.
D. Model servant leadership by adapting to team requirements.

Question # 56

A project team used agile approaches to create a minimum viable product (MVP). Currently, the team is discussing the possible next steps. What should be the next step?

A. Break down the user stories into the smallest size possible.
B. Ensure user stories provide the steps necessary for implementation.
C. Prioritize the work at the user-story level.
D. Use scope cards in conjunction with story points.

Question # 57

A project lead was recently elected to complete the execution of a legacy project for a water filtration plant due to the project director's reassignment. The project lead has been on five similar projects in the recent past. The client has challenged the completion status due to a lack of construction evidence. The client has also indicated their intention to apply performance-associated penalties that are detailed in the contract. What should the project lead do?

A. Accept the client's observations and pay the penalties as per the project contract details.
B. Investigate the client's project reports and proceed to negotiate the levying of any penalties.
C. Inform the project director of the change and complete the project so as to not incur any penalties.
D. Request for the recall of the project director to investigate the situation and negotiate potential penalties.

Question # 58

An agile project is completing its second sprint and products are being finished. However, two groups with different levels of expertise disagree on the backlog priority. What should the project manager do first to resolve this dispute?

A. Escalate to the project sponsor to provide a solution to the conflict.
B. Interpret the source and stage of the conflict and select a resolution approach.
C. Apply a compromising resolution approach, involving both groups.
D. Ask the functional managers of both groups to help find a workable solution.

Question # 59

A key stakeholder of a project wants to include additional work before completion. What should the project manager do?

A. Request the additional work through governance.
B. Meet with the stakeholder and explain that additional work cannot be added.
C. Prioritize the additional work in the backlog.
D. Collaborate immediately with the stakeholder to complete the additional work.

Question # 60

A project manager is reviewing the team's Kanban board for an iteration with 16 tasks in progress. All the tasks are equally sized with an estimate of 8 man-hours of effort needed to complete each task. The team is made up of five cross-functional members. The normal working calendar is 8 hours per day; however, two of the team members will only work at 50% capacity. The project manager has a maximum of one week to deliver these tasks in progress due to government regulations. Will the project manager meet this objective?

A. Yes, it will take 4 working days to complete these tasks based on the estimate.
B. No, it will take 6 days to complete all these tasks based on the estimate.
C. No, it will take 7 days to complete all these tasks based on the estimate.
D. Yes, it will take 5 working days to complete these tasks based on the estimate.

Question # 61

A customer complains that a software update project is failing to deliver value according to the original scope. What should the project manager do to resolve the problem?

A. Ensure that the project issue log is up-to-date with the customer's issues related to the missed stories.
B. Ensure that the project change log is up-to-date with the stories based on the missed requirements.
C. Ensure that the project backlog has the features and stories prioritized correctly.
D. Ensure that the project risk register is current and reflects the impacts posed by stories not delivered.

Question # 62

Two experienced team members in a hybrid project are having a conflict about a technical solution. The project manager has already spoken individually to the two team members without successfully resolving the conflict. What should the project manager do next?

A. Discuss the topic with the team members in a team meeting.
B. Replace the two team members with other resources.
C. Contact the functional managers of each team member.
D. Schedule a meeting with both team members.

Question # 63

A project to support an organizational transformation is in the planning phase. Transformation is the project sponsor's idea and is not aligned with key stakeholders because they all have different opinions about the project outcomes. What should the project manager do next?

A. Ask the project sponsor to help with engagement of the key stakeholders.
B. Communicate project outcomes and results with the key stakeholders.
C. Define a high-level project scope and share it with the key stakeholders.
D. Conduct a workshop on project goals and deliverables with the key stakeholders.

Question # 64

A project manager is leading a diverse global team. The team members disagree about the requirements for a recently approved change request. The conflict among the team members has resulted in low morale and decreased performance. What should the project manager do?

A. Allow the most senior team member to make a decision and communicate the decision to the team members.
B. Speak with the team members about their disagreement and seek clarity regarding the requirements.
C. Ask for advice from the human resources (HR) department about how to handle the situation.
D. Escalate to the change control board (CCB) and have them seek clarity on the requirements of the change.

Question # 65

A company is building a minimum viable product (MVP). How should the project manager help to ensure the company builds a high-quality product?

A. Ask the product manager to spend more time improving quality.
B. Determine the quality metrics for the product and recommend options for improvements.
C. Partner with a qualified third-party vendor to develop a product that meets the requirements.
D. Hire a quality engineering leader to drive the strategy.

Question # 66

A project team wants to change a delivery approach for a project. Team members explain the need for a review of the information-sharing approach to ensure efficient information exchange during the project. What should the project manager do?

A. Ask the project sponsor to decide on the best communication strategy.
B. Review the stakeholder engagement plan with the project team.
C. Ask the project sponsor to approve funding for a collaboration tool.
D. Review the communications management plan with the project team.

Question # 67

A project is on schedule. However, during a site visit, a project manager notices that the contractor's productivity is low. What should the project manager do?

A. Assess the opportunity to deliver the project ahead of schedule and introduce a reward system.
B. Discuss the need to increase productivity with the contractor.
C. Plan the close-out activities since the project is on schedule.
D. Update the project schedule to align with the contractor's productivity.

Question # 68

A team is using an agile approach to maintain the project backlog. A new project obstacle was identified as a blocker and added to the backlog list. The team is facing challenges to remove this obstacle. What should the project manager do next?

A. Escalate the obstacle to a servant leader for resolution.
B. Make changes to reprioritize the backlog because of the obstacle.
C. Reject the obstacle and present the partial solution to the customer.
D. Focus on generating business value despite the obstacle.

Question # 69

A project manager notices that a team member is upset during a team meeting. The project manager assesses the situation and determines that the team member does not collaborate with some of the other team members. What should the project manager do?

A. Give some advice to the team member to reduce their stress and anxiety.
B. Review team participation in the next retrospective meeting with all team members.
C. Reach out to the team member to discuss and address their concerns as soon as possible.
D. Evaluate upcoming project deadlines and reorganize team member assignments.

Question # 70

During execution of the third sprint in a project, a project team is uncertain about the frequent updates on the vendor's platform. The team is concerned about how the updates will impact the rest of the backlog. What should the project manager do to minimize the uncertainty?

A. Speak with the vendor and explain that constant updates are impacting the project and request an action plan to minimize the changes.
B. Schedule a spike meeting, conduct risk assessments, and incorporate them into the backlog to help with risk mitigation.
C. Explain to the project team that the vendor's updates are something unpredictable, and the team must continue working on the project.
D. Schedule a retrospective meeting and conduct a risk assessment with the team, implementing mitigation tasks before the next sprint.

Question # 71

A product owner has indicated there is strong customer interest in adding a new set of functionalities to a product. Using agile approaches, the project manager evaluates the new functionalities of the product. What should the project manager do?

A. Negotiate with the product owner to determine which functionality should be pushed out of the scope of the project.
B. Discuss with the team how this change in scope impacts development at the next retrospective to determine next steps.
C. Negotiate with the product owner to determine what might be removed from the backlog that is of similar size.
D. Add the functionality to the product backlog for inclusion once a change request is created and approved.

Question # 72

A product owner is continuously adding requirements to a project that will significantly impact project delivery. How should the project manager address this?

A. Reprioritize the work and add all new work to the product backlog.
B. Check with the project team about their availability to continue project work.
C. Consult with senior managers on how to address this to ensure the product owner's expectations are fully met.
D. Ask the product owner to reprioritize and consider the project done when the highest priorities are delivered.

Question # 73

A project team is concluding the final sprint to deliver two work packages. However, the scrum master has not scheduled sprints for three packages on the critical path, which is going to cause the schedule performance index (SPI) to trend toward 0.90 the following month. What should the project manager do first?

A. Evaluate the schedule performance index (SPI) trend for slack to enable all five sprints while maintaining the cost performance index (CPI).
B. Instruct the scrum master to suspend the current sprints and initiate the critical sprints immediately.
C. Ask the scrum master to identify why sprints are in process for work that is not on the critical path.
D. Contact the project sponsor to request adjustment to the completion date and to enable the current workflow.

Question # 74

While working with the project team on planning project resources, the project manager discovers that a critical resource will be assigned at the same time to another project in the organization. The project team explains to the project manager that this resource cannot be replaced by another resource. What should the project manager do first?

A. Contact the human resources (HR) department to find new resources to replace this critical resource.
B. Meet with the project lead of the other project to evaluate how to best allocate the critical resource in both projects.
C. Ask the project team to reschedule the project tasks that will demand the use of this critical resource.
D. Discuss the resource management plan with the project team for effective utilization of critical resources.

Question # 75

A project team consists of several consultants from an external vendor. These consultants often change from month to month. What should the project manager do to communicate the organizational values?

A. Distribute the team charter to new team members.
B. Host a question and answer (Q&A) session with the new team members.
C. Schedule a collaborative team outing to strengthen team relationships.
D. Review communications options with the vendor.

Question # 76

A project leader is preparing to facilitate a sprint retrospective. The sales manager sends the project leader an email asking how a feature planned for the next shipment is being implemented. What should the project leader do next?

A. Organize a meeting between the product owner and the sales manager.
B. Invite the sales manager to the next sprint review.
C. Organize a demo for the sales manager with the development team.
D. Invite the sales manager to the sprint retrospective.

Question # 77

In an ongoing project, there is an argument between two subject matter experts (SMEs) on what the correct approach to design should be. The project manager suggests that the two SMEs meet and come to a consensus. Which conflict resolution approach did the project manager use?

A. Compromise
B. Collaborate
C. Synergy
D. Force

Question # 78

A sales director is upset that progress has been slow on the delivery of critical features to the customer. After consulting with the team, the project manager learns that a subject matter expert (SME) on the customer side is not cooperative in providing the input needed to complete the definition of ready (DoR). What should the project manager do to avoid the same problem in future projects?

A. Review the responsibility matrix at the customer kick-off meeting.
B. Rely on internal SMEs for expert input on implementing the user stories.
C. Include a contractual penalty for delays created by the customer.
D. Require customer SMEs to attend at least half of the daily meetings.

Question # 79

A project manager has just been designated to lead an approved project with a virtual team. The team members are from several countries and have never met before. In order to promote team engagement and introduce the project team, what should the project manager do?

A. Share a presentation with information about each project team member.
B. Share all members' resumes and photographs in a sharing digital platform.
C. Schedule multiple one-on-one meetings between team members.
D. Schedule a kickoff meeting to present the whole project team.

Question # 80

Negotiations are underway to secure an agreement with a critical supplier for the project. The negotiation situation has become contentious as it is becoming apparent that both parties will not receive everything they want and that a compromise might be necessary to avoid project delays, cost overruns, and damage to reputations. What should the project manager do to help ensure a successful outcome for the project?

A. Collaborate with stakeholders to complete an analysis of priorities with ranked objectives.
B. Withhold from revealing the priorities and objectives until midway through negotiations.
C. Begin the negotiation process with predetermined objectives to guide the discussions.
D. Adjust priorities and objectives based on real-time developments during the negotiation process.

Question # 81

A project's planning process is finished, and all resources were budgeted for and approved by senior management. Just before the kickoff meeting, a member of the production department realizes that the plan does not meet the requirements for their area. What should the project manager have done during the planning process?

A. Monitored the budget variations during the planning process
B. Developed a good resource estimation in the planning process
C. Included all functional managers in the planning process
D. Distributed the resource estimates to all areas during the planning process

Question # 82

A project manager is finalizing the project charter and has invited the project sponsor and key stakeholders to confirm the project estimates. The project manager suggests adding a budget reserve to meet unforeseen risks, but the project sponsor disagrees. What should the project manager do?

A. Demonstrate that risky projects are subject to change so adding reserves to the budget is a necessity.
B. Explain to the project sponsor and key stakeholders the need to add the reserve and get their buy-in.
C. Seek key stakeholders' approval and finalize the budget with the reserve.
D. Agree with the project sponsor and finalize the budget without the reserve.

Question # 83

An investment company is interested in unifying direction and control criteria in one of its principal projects. The project manager was advised to enforce the main framework of this initiative. What should the project manager do first?

A. Document the direction and control framework into the project charter.
B. Develop an engagement plan to achieve consensus.
C. Identify and interview all of the relevant stakeholders.
D. Get direction and control framework requirements from stakeholders.

Question # 84

A project manager is working in a regulated industry. The minimum viable product (MVP) for the launch has been defined. The project manager learns that the regulatory body requires a prototype for inspection before the product can be launched; however, the prototype is not part of the MVP definition. What should the project manager do next?

A. Speak with the product manager to prioritize the compliance-related activities high enough in the backlog to submit a prototype to the regulatory body.
B. Identify the missing requirements, prioritize the missing compliance work directly into the backlog, and assign the work to the team.
C. Reschedule the launch of the product until the team can produce a prototype for inspection as required by the compliance team.
D. Create an MVP that contains the scope for the prototype and that will be prioritized with the compliance team.

Question # 85

An agile project has completed several iterations. The project manager has been asked to participate in a meeting with the executive functional manager, who is a company leader and the product owner's supervisor. The executive functional manager wants to know about the project deliverables. What should the project manager focus on for the required meeting?

A. Demonstrating the actual working product
B. Analyzing the project performance of the sprints
C. Reviewing the team's performance metrics
D. Reviewing the burndown chart and backlog

Question # 86

A project manager is working on a hybrid project and is responsible for ensuring the design, build, and delivery of the software is completed in an agile way. How should the project manager plan the iteration?

A. Use a work breakdown structure (WBS) with firm start and end dates for all phases to ensure nothing is missed.
B. Use a kanban board as an information radiator to manage work in progress (WIP) at the individual and organizational levels.
C. Use a minimum viable product (MVP) to test and discover which features to schedule when and what to fail early.
D. Use a product backlog of the functionalities and features required to provide the expected business benefit.

Question # 87

A project team needs to create artifacts for an upcoming steering committee. What should the project manager do first?

A. Use templates from an existing project.
B. Ask the project management office (PMO) for guidance.
C. Surveying peers to understand what templates they have used.
D. Lead the project team in finding the best templates.

Question # 88

A company is transitioning from using a predictive approach to using an agile framework on a project. The project sponsor is concerned about the level of uncertainty and how to determine the time and budget required to complete the scope. What should the project manager do to address this situation?

A. Communicate to the key stakeholders that the project baseline could not be estimated due to the new framework being used.
B. Ask the project team to create a high-level budget baseline for the project and provide more detail only for the first project stages.
C. Review organizational process assets (OPAs) for similar projects to determine the schedule, costs, and resources required to execute them.
D. Refine the amount of work required for the project with the project team and perform a detailed project baseline accordingly.

Question # 89

A scrum master noticed that one of the team members is afraid to ask questions, does not like to collaborate with other team members, and avoids taking responsibility for their actions. What is the likely reason that would cause a team member to behave that way?

A. Lack of technical skills
B. Fear of conflict
C. Lack of experience
D. Company culture

Question # 90

A project manager has taken over a project and realizes a number of the suppliers responsible for the delivery have not done an implementation as complex and large as this project. The project manager reviews the risk log and logs this as a risk. Three months later, two suppliers have missed key milestone dates and delivered substandard work. What should the project manager do?

A. Support the suppliers by providing them with additional resources.
B. Execute the risk response plan and update the issue log.
C. Ask suppliers to submit a revised plan and schedule.
D. Execute the risk response plan and update the action register.

Question # 91

A project is starting its first iteration out of eight. The team realizes that a key deliverable will depend on the acquisition of a new device. What should the project manager do?

A. Assign a resource from the core team to handle the acquisition.
B. Register a risk and escalate it to the project sponsor.
C. Update the status report with information about this dependency.
D. Register a risk and monitor its exposure variation.

Question # 92

A team member has escalated an issue to the project manager, stating that they have done their part of the job. Their concern is that there is still no response from the other party in the service level agreement (SLA). The team member is eager to find a resolution for the reported issue. What should the project manager advise the team member to do to ensure that the project escalation mechanism is effective?

A. Involve all of the stakeholders in the escalation by setting up a conference call.
B. Escalate to the other party's management and inform the steering committee.
C. Reach out to peer managers for similar escalation situations and follow past experiences.
D. Review the established project escalation process and take the appropriate action.

Question # 93

A project manager's team has been working very hard to meet a critical deadline. Some project team members are experiencing burnout due to the high workload. What should the project manager do first to manage the team's workload effectively?

A. Add additional temporary resources to the project to achieve the next milestone.
B. Encourage open communication and involve the team in task distribution decisions.
C. Assign additional tasks to high-performing team members to decrease the burden on others.
D. Renegotiate the scope of the next milestone with the stakeholders to align with the team's capacity.

Question # 94

A key project stakeholder recently joined the project and is questioning some of the previously made decisions. This starts to impact project execution. What should the project manager do?

A. Reach out to the stakeholder via phone to explain that all decisions have been agreed upon with their predecessor.
B. Provide the stakeholder with a link to a file-sharing site where the supporting documents for decisions are filed.
C. Schedule a meeting with the stakeholder to provide an overview of the project, including the agreed-upon decisions.
D. Update the risk register with a new risk of potential project changes as a result of stakeholder misalignment.

Question # 95

During a contract renewal meeting, an organization's commercial team and the customer are disagreeing and negotiations are failing. What should the project manager do to reach an agreement that will satisfy all parties?

A. Reinforce the initial rules of the negotiations.
B. Engage a facilitator to support the negotiations.
C. Concentrate on meeting the customer's requests.
D. Set clear expectations among the participants.

Question # 96

During a project's execution phase, the team faced a setback in one of the deliveries and was asked to come up with a new plan. All team members joined a meeting to address the issue and, after a while, the project manager observed that two members of the team were just agreeing with anything that was proposed even though they were opposed to the outcome. What conflict resolution style were the team members adopting?

A. Avoidant style
B. Combative style
C. Collaborative style
D. Accommodative style

Question # 97

A project manager has been asked by the human resources (HR) review team to share information about how the project team members interact, communicate, and conduct themselves to reduce the risk of conflicts and improve overall team performance. What should the project manager do next?

A. Provide the HR review team with the team norms document.
B. Invite the HR review team to attend one of the daily standup meetings.
C. Discuss the resource management plan with the HR review team.
D. Direct the HR review team to the communications management plan.

Question # 98

An agile team is struggling to successfully deliver what they have committed. During the daily status meetings, the project manager notices that the most senior engineer is doing all of the talking, leaving little time for the other members to share their status. The team's performance is not good, and some team members want to leave the team. How should the project manager approach this situation?

A. Measure the team's psychological safety.
B. Reschedule the team's retrospective meeting.
C. Coach the team to be more inclusive.
D. Rotate the team's daily meeting roles frequently.

Question # 99

An organization is implementing a solar power system at its production plant. During the execution phase, one of the key stakeholders noticed and communicated that authorities are developing solar power regulation, which might impact the overall feasibility of the project. What should the project manager do first?

A. Collect and analyze information about the new regulation.
B. Put the project on hold and wait for the regulation information to be confirmed.
C. Proceed with the project as long as the regulation is not yet finalized.
D. Meet with the sponsor to discuss the regulation issue and determine the proper action.

Question # 100

A project management office (PMO) is following the execution of an organization's critical project. Some of the project phases are experiencing serious delays due to an international supply chain crisis. Project team members suggested revisiting the planned project phases to maintain the project's value delivery. What should the project manager do?

A. Schedule a meeting with the project sponsor to report and discuss the issue.
B. Update the project schedule in response to the external crisis.
C. Develop a contingency plan and seek alternative suppliers.
D. Assess and consolidate projects phases and update the project management plan.

Question # 101

A team is performing above expectations, and the sponsor wants to expand the project scope to benefit the organization. However, there are only a few team members with the needed leadership experience. What should the project manager do?

A. Communicate the risks and propose hiring members with leadership experience before continuing with the request.
B. Decline the scope expansion until the team members get appropriate leadership opportunities within the project.
C. Implement the scope expansion and suggest the team members get a mentor due to their lack of leadership experience.
D. Recognize each team member for their contributions and recommend them to the leadership development program.

Question # 102

A project team is currently dispersed across multiple countries and time zones. Recent team feedback shows engagement levels are sub-optimal, and information flows are irregular and one-sided. There are also company travel restrictions in place, preventing physical colocation. What improvements should the project manager implement to improve engagement?

A. Upgrade each project team member's internet connection to allow virtual video conferencing.
B. Confirm with the team which approach works best for exchanging information.
C. Schedule a regular cadence and duration for agile ceremonies and sprint planning.
D. Submit a change request to the project sponsor for a travel exemption for the team to meet on-site.

Question # 103

A project manager is in the middle of executing the construction of a high-rise plaza when the government regulatory agency announces an increase in the price of fuel. The project still has seven months left on the schedule. What should the project manager do first?

A. Meet with the vendors to evaluate the impact on the budget.
B. Implement crashing to mitigate the impact on the budget.
C. Review the organizational process assets (OPAs) as a reference.
D. Request the release of management reserve for the project.

Question # 104

A project manager has been assigned to a new project. The project manager read the business case, charter, and statement of work (SOW) and scheduled a discussion with the sponsor about the scope, goals, and objectives. The project manager requested a meeting with the sponsor and the business analyst who performed the business case before setting up a kickoff meeting. Why did the project manager request the meeting?

A. To rewrite the business case to include additional objectives
B. To identify and investigate perceived and potential misunderstandings in the business case
C. To verify the feasibility of the solutions in the business case
D. To identify impediments, obstacles, and blockers for the team in the business case

Question # 105

A project manager is leading the construction of a branch office building for a national bank. The project manager is informed that the regulatory authority has closed the bank. In closing this project midway, which activities should the project manager execute first?

A. Perform contract, financial, and administrative tasks.
B. Finalize the in-progress administrative tasks.
C. Evaluate contract and administrative tasks.
D. Execute financial and administrative tasks.

Question # 106

In a hybrid project, the project manager has identified a few stakeholders. According to the stakeholder matrix, the head of development has a high rating of power/influence and a high likelihood of conflict. Which action should the project manager avoid?

A. Escalating a conflict within the project
B. Creating a new communication channel
C. Giving special attention to this stakeholder
D. Dismissing the stakeholder's opinions

Question # 107

A project team has experienced deliverable delays in the last few iterations. During the retrospective, the team realizes that the quality issues identified are because the quality process is outdated. Who should the project manager ask to update the process?

A. Project team
B. Project management office (PMO)
C. Quality lead
D. Product owner

Question # 108

A virtual product development team is working well together and is on schedule. One team member wants to take 1 week off to attend a training. What should the project manager do?

A. Decline the team member's request as it might jeopardize the schedule.
B. Approve the team member's request as it will increase motivation.
C. Decline the team member's request since the goal is not individual team member advancement.
D. Approve the team member's request on condition they work additional hours when they return from training.

Question # 109

An experienced team member has recently started performing at a slower pace and is no longer engaged in various team conversations. What should the project manager do?

A. Incentivize the team with prizes for increased performance and engagement in order to persuade the team member to resume previous performance.
B. Ask the direct manager to reach out and try to identify the problem, then provide that information back to the project manager.
C. Inform the team member that a change in performance and engagement is noticed and work together to develop a solution for improvement.
D. Meet with human resources (HR) to determine the problem and develop a recommendation based on the results.

Question # 110

A newly assigned team member immediately begins questioning operating procedures. This new team member wants the team to follow operating procedures that the team member had used previously. During assignments, the new team member begins using some of those processes and procedures and suggests these practices to other team members. What action should the project manager take?

A. Organize a training for the new team member on the processes the team is currently using.
B. Speak with the new team member at the retrospective and discuss potential improvements.
C. Formalize the new processes and implement the team member's proposed changes.
D. Hold a team meeting on governance, operating policies, procedures, and practices.

Question # 111

A project manager is creating the quality management plan for deliverables with very precise requirements. The project manager is uncertain about how to create quality standards so the suppliers can show conformity when delivering the product. Which two actions should the project manager take first? (Choose 2)

A. Review the conformity management plan to ensure the requirements are clearly defined.
B. Reference the quality management plans from old projects to determine if they apply to these deliverables.
C. Add a conformity team member to inspect each deliverable upon receipt from the supplier.
D. Evaluate industry standards of similar products to determine which apply to this project.
E. Ask the suppliers to create a statement of conformity when the product is delivered.

Question # 112

A project manager notices that the project team is encountering product issues while coding client-specific developments. The project manager foresees delays to the project's timeline because of these product issues. Which methods should the project manager use to communicate project delays and other difficult messages to stakeholders?

A. Oral feedback, project meetings, and reporting
B. Project meetings and reporting
C. Project meetings and oral feedback
D. Written feedback, project meetings, and reporting

Question # 113

A project manager was appointed to lead an already approved project. While reviewing the benefits management plan, the project manager finds out that the information about the forecasted value of the project may not be accurate. What should the project manager do?

A. Meet with the project sponsor and key stakeholders to confirm that the information about the forecasted project value is accurate.
B. Ask the organization to cancel the project because the project manager is unable to confirm that the project will deliver the forecasted value.
C. Proceed with execution of the project whether the information about the forecasted value is right or not because the project is already approved.
D. Develop scope alternatives to achieve the forecasted project value in the event that project benefits information is inaccurate.

Question # 114

A project manager is leading a diverse project team that includes new and experienced team members. A conflict has occurred between two team members. One team member prefers using digital tools for project communication. The other team member prefers inperson meetings and phone calls for communication. What should the project manager do to manage this conflict?

A. Arrange a team-building activity to foster understanding and open communication among the team members.
B. Allow the team members to continue using their preferred communication tools and methods.
C. Initiate a conversation with the team members individually to understand their situations regarding communication.
D. Instruct the team members to adapt to the project's communication tools and methods.

Question # 115

A company is experiencing a high rate of rejected project deliverables. The project manager is requested to suggest a solution to improve quality. What should the project manager suggest?

A. Request that all team members receive the newest quality standards training and review one another's work.
B. Request that a quality specialist be assigned to the project to check the final product at the end of the project.
C. Break down the project into several iterations and incorporate a quality check by a quality auditor in each iteration.
D. Break down the project into several iterations and incorporate automatic testing and quality improvement sessions.

Question # 116

A project sponsor indicates that the time frame for a project needs to be shortened. The project network diagram cannot be modified, but there are extra resources available in the company. What action should the project manager take?

A. Crash the project schedule.
B. Conduct earned value management (EVM) analysis.
C. Fast track the project.
D. Perform Monte Carlo analysis.

Question # 117

A software delivery project is in the execution phase. The project team has identified a need for an additional server as the software requires more data storage space than planned for. Without the additional server, the project delivery cannot continue. What should the project manager do?

A. Use the project budget and procure a new server before raising a change request.
B. Request that the requirement is funded with the business operational expenses.
C. Apply contingency reserves to procure a server that fits the requirement.
D. Raise a change request and obtain approval from the project owner.

Question # 118

A project manager has been assigned to an existing infrastructure project. The current project manager, who is retiring, and the project sponsor have had a good working relationship for many years. The project sponsor has expressed dissatisfaction with having a new project manager assigned to the project. What should the project manager do?

A. Set up a new communication plan and stakeholder engagement plan and submit to the project sponsor.
B. Discuss the strategic benefits of the project and schedule communication with the project sponsor.
C. Send weekly project reports to the project sponsor to provide an opportunity for engagement and feedback.
D. Set up a detailed meeting with the project sponsor and brief them about the project's progress.

Question # 119

A project manager is managing a project in a fast-paced environment. The project manager needs to empower the team to collaborate toward an expected outcome and enable highteam performance. The CEO has suggested that the project manager apply a servant leadership style. What should the project manager do to demonstrate the capabilities of a servant leader?

A. Encourage all team members to develop the perfect plan to achieve the desired results.
B. Create an environment where all team members compete to achieve the desired results.
C. Assess the business case and define the project priorities to motivate all team members.
D. Define the project's objectives and create an environment where all team members can succeed in achieving them.

Question # 120

A project manager is new to an organization that typically follows a hybrid approach but is shifting to incorporate more agile. A dedicated project team has been provisionally assigned. The new project manager needs to review the internal environment in order to build a high-performing team. To build a high-performing team, which three factors should the project manager evaluate? (Choose 3)

A. Review the team's capability to determine if they have the skill set needed to proceed forward.
B. Evaluate the infrastructure to determine if the team has the appropriate equipment and communication channels.
C. Perform a benchmark analysis across similar sectors to determine if the structure can be followed.
D. Review the customer governance documents so that they align with the set expectations.
E. Assess the organizational culture to determine if more needs to be done to foster psychological safety.

Question # 121

Multidisciplinary teams will be needed for a project. The project manager asks the project planner to create a consolidated schedule. The project manager determines from the consolidated schedule that the project's finish date exceeds the requested finish date. What should the project manager suggest to the planner to analyze this issue?

A. Verify the total float of each activity of the consolidated project schedule.
B. Verify the critical path of the consolidated project schedule.
C. Verify successors and predecessors of each activity of the consolidated project schedule.
D. Verify the free float of each activity of the consolidated project schedule.

Question # 122

The team's work assignments have been generically distributed. A new team member is performing slower than expected. What should the project manager do?

A. Extend the project timeline to allow the new team member to work at their own pace.
B. Have all of the other team members retrain the new team member to improve team performance.
C. Change the way the work assignments are distributed to facilitate new team member development.
D. Assess the new team member's skills in order to determine additional training needs.

Question # 123

A railroad construction project is in the planning stage. During a monthly progress meeting, an external project manager from the sponsoring organization mentioned there is a potential delay in the design completion date. The external project manager wants to know the impact of this delay on the overall project completion date in the next monthly meeting. Which three actions should the internal project manager take next? (Choose 3)

A. Perform variance analysis.
B. Validate the critical path method (CPM).
C. Establish what-if scenario analysis.
D. Determine the schedule performance index (SPI).
E. Execute a Monte Carlo simulation.

Question # 124

A project is nearing the completion of a sprint when the product owner announces that a local regulator has banned part of the deliverable. What should the project manager do?

A. Add more items to the sprint backlog that will add value.
B. Complete the sprint and seek a waiver from the regulator.
C. Complete the sprint, but do not release the deliverable.
D. Perform a sprint risk assessment and analyze challenges.

Question # 125

A project manager is managing a project that will engage resources from multiple countries in different time zones. What should the project manager do to ensure that team members are effective?

A. Schedule meetings every 2 days at the same time with all team members.
B. Organize a daily meeting for all team members and extend it, if required.
C. Schedule meetings every 2 days that align with team members' time zones.
D. Organize a standard meeting time to engage all of the team members.

Question # 126

A multinational company is embarking on an ambitious organizational change project. The objectives of the project include the complete transformation of the organization's structure, role catalog, and global locations in which supporting services are to be delivered. What should the project manager advise as an essential component of the project?

A. A communications management plan and a change management plan to convey the need for change and support the organization.
B. A panel of subject matter experts (SMEs) that can be consulted for their opinions on how to implement the change project.
C. A project risk management plan to evaluate and mitigate the risks of change on the performing organization.
D. A project stakeholder map to assist in understanding which senior executives need to be consulted on the communications management plan.

Question # 127

A project manager's project relies on services from a department that has a new leader. Since the new leader was appointed, the services from their department have been slow which threatens the project's delivery deadline. What should the project manager do?

A. Add the issue to the issue log and communicate the issue in the next regular report to project stakeholders.
B. Escalate the issue to the project sponsor notifying them of the slow services from the department.
C. Send all service requests to the department earlier in the project to lessen the impact on the delivery date.
D. Arrange a meeting with the leader to explain the project's needs and understand the leader's perspective.

Question # 128

A newly hired project team lead was assigned a project using a hybrid delivery approach. As the project onboards a lot of new team members, the lead feels overwhelmed with the effort of explaining the project delivery process to each new team member. What should the project lead do?

A. Use Pareto techniques to identify the knowledge required by the majority of the team.
B. Recommend putting the project temporarily on hold and focus on onboarding and training.
C. Develop a training curriculum and schedule training delivery throughout the project.
D. Document the processes and organize a week-long, off-site meeting with the project team.

Question # 129

A project is 20% complete. The client has accepted a project order amendment that involves a major change. Without this major change, the project result will be useless for the client organization. What should the project manager do?

A. Update the project status from "active" to "on hold" until there is more clarity on the scope of the change.
B. Initiate planning for the project with the modified scope as laid out in the client's purchase order.
C. Set up a meeting with the client and the project team to identify ways to safeguard the project from the change.
D. Consult the project sponsor to understand if the change must be processed for project execution.

Question # 130

Early on during a sprint in an agile project, the project team begins deliberating two different approaches to implement a feature. The project manager is concerned that the team is spending too much time discussing this feature, because the team needs to cover other features in the sprint as well. How should the project manager approach the situation?

A. Intervene in the deliberation process and weigh in on which approach would be better to use.
B. Deliberate with the team moving the item to the product backlog and taking up the next item in the list.
C. Stop the deliberation process and ask the team to take a vote using the nominal group technique.
D. Allow the team to continue deliberating until the team reaches a consensus on the desired approach.

Question # 131

An important project to build a new airport was suddenly stopped because of the complaints from residents in the surrounding communities. The residents stated that they were not consulted and that the project would cause ecological and pollution damage. What should that project manager have done first in order to avoid this situation?

A. Identified the stakeholders and their expectations
B. Presented the project to the community
C. Added this situation to the risk register
D. Added these requests to the project scope statement

Question # 132

A project manager assembled a team of 10 developers. Because the organization did not have a development team for this project, contractors were hired. In the kick-off meeting, one of the developers recommended the use of development standards. The project manager's previous team in another organization had good development guidelines. What should the project manager do?

A. Recommend that the team use industry-accepted guidelines.
B. Contact the chief information officer (CIO) and request the enterprise development guidelines.
C. Contact the previous team and ask for a copy of their guidelines.
D. Recommend that the team develop their own guidelines.

Question # 133

An IT team has reached out to the project manager for guidance on which communication method to use when system downtime will impact the resources working on the project. Which two communication methods should the project manager recommend? (Choose 2)

A. Communicate via email to the project's email distribution group.
B. Communicate via instant messaging.
C. Communicate via the project team's document management site.
D. Communicate in the IT risk forum.
E. Communicate verbally to the key project stakeholders.

Question # 134

Due to an anticipated expansion, a company procured new technology. The project team responsible for using this technology does not have experience with it. What should the project manager do?

A. Assess the benefit of using new technology versus old technology.
B. Hire project resources with experience using the new technology.
C. Propose training for the project team in batches on the new technology.
D. Request incentives for the team to use the new technology.

Question # 135

During user acceptance testing (UAT), a manager declined a core application functionality that was originally requested by a subject matter expert (SME). Due to the manager's influence, the project team is concerned about the overall impact to the project. What should the project manager have done?

A. Obtained a list of the critical stakeholders from the project sponsor
B. Consulted with the project sponsor on stakeholder roles and responsibilities
C. Identified and consulted stakeholders during requirements gathering
D. Requested stakeholders to participate in project initiation and planning phases

Question # 136

A project team member contacts the project manager to say they are not familiar with the regulations to complete some activities. What should the project manager do?

A. Ask the team member to contact the learning and development team for additional help.
B. Share the required documents with the team member.
C. Arrange a required training session for the team member.
D. Raise this issue in the next team meeting and ask the rest of the team to clarify.

Question # 137

A Scrum team has information radiators but must also keep stakeholders aware of their progress. In addition, the project management office (PMO) has specific templates for status reporting to management. The project lead realizes that a variety of reporting will be needed to satisfy enterprise and stakeholder needs. What should the project lead do?

A. Determine the minimum communications needed for the project, and adapt the communication plans as needed.
B. Document only the plan for written communications, and send meeting invites for verbal communication sessions.
C. Follow the project management office (PMO) guidelines for communications instead of generating a project communications management plan.
D. Create a communications management plan informing all project team members and stakeholders who will receive what type of communication.

Question # 138

To ensure effective team communication and processes, a standard set of software including video conferencing is defined for a virtual scrum team. Several team members are reporting problems with their access and cannot adhere to team processes. How should these issues be resolved?

A. Individual team members should discuss solutions to resolve the issues after the Scrum is concluded.
B. The scrum master should ensure the appropriate escalation to resolve the issues.
C. The product owner owns the open issues until they are resolved.
D. Individual team members need to submit service desk tickets to resolve the issues.

Question # 139

A compliance manager announces a new policy issued by the government that may impact project development. How should the project manager respond?

A. Continue with project execution as per the previously approved project plan.
B. Maximize delivery by including this policy in the process.
C. Address any blockers to the project due to this policy and resolve them.
D. Analyze the circumstances that brought about this new policy.

Question # 140

A project is in the execution phase and there are disagreements between two key stakeholders about the project's scope. One stakeholder is adamant about expanding the scope and the other stakeholder is content with the current arrangement. What should the project manager do?

A. Escalate the stakeholder's conflict to senior management so they can resolve the issue.
B. Schedule a one-on-one discussion with each stakeholder to understand their concerns.
C. Schedule a meeting with both stakeholders to encourage dialogue and reach a decision.
D. Suggest that the two stakeholders meet together to agree upon a project scope.

Question # 141

A project team is working on a critical release and the customer wants this feature to be made available as early as possible. The business owner suggests an enhancement during the product demo. How should the project manager address this request?

A. Determine the additional funding needed and seek the sponsor's guidance.
B. Support value-based delivery that is aligned with the project objectives.
C. Follow the project change control process to formalize the change.
D. Estimate the additional funding needed and seek the client's approval.

Question # 142

In the execution phase of a project, the development team is informed by the IT security department that one of the external platforms that the team is using will be uninstalled for the whole organization. What should the project manager do first?

A. Escalate the issue to the change control board (CCB).
B. Ask the project team to analyze the impact.
C. Register the risk and document the contingency plan.
D. Have the project team brainstorm alternatives.

Question # 143

A project manager is leading a project that is kicking off next month. The project manager realizes that there are many stakeholders that need updates on different aspects of the project at different frequencies. What should the project manager do first to ensure each stakeholder has the information they need?

A. Develop a communications management plan that reflects the needs of the stakeholder community.
B. Engage with each stakeholder to determine their information needs related to the project.
C. Create a responsible, accountable, consulted, and informed (RACI) chart based on the stakeholders and their communications needs.
D. Determine the most appropriate mechanisms to leverage when communications are necessary.

Question # 144

The project team completed a demonstration of the main deliverable of the project. Although the project sponsor is happy with the outcome and is ready to sign the release to production, one of the business unit managers who attended the demo believes that the deliverable is not complete. Which document should the project manager use to resolve this situation?

A. Requirements traceability matrix
B. Risk management plan
C. Project scope statement
D. Requirements management plan

Question # 145

A steering committee has asked the project manager to assist with the decision-making process between build versus buy delivery options. Which value metric should the project manager evaluate to respond to the steering committee's request?

A. Impact value
B. Expected monetary value (EMV)
C. Net present value (NPV)
D. Earned value (EV)

Question # 146

Presented with flowcharts of the organization's operations, stakeholders are unfamiliar with several recorded processes, and others note that some recorded processes were discontinued. The project sponsor notices that the chart is several years old and wants an updated version immediately. What should the project manager do?

A. Assemble the entire project team to produce new flowcharts from current versions.
B. Assemble and create teams of experts and stakeholders to update flowcharts to reflect current conditions.
C. Raise a change request and ask the project sponsor to approve it so the flowcharts can be updated.
D. Work with a consultant and the project sponsor to produce new flowcharts.

Question # 147

A project manager is leading a software development project. At the start of the project, the project team decides that iterations are the best way to run the project and deliver value to the customer more quickly. Which three actions should the project manager take? (Choose 3)

A. Develop the project management plan based on the requirements requested by the customer.
B. Develop the application as requested by the customer, based on the approved project requirements.
C. Plan a minimum viable product (MVP) to get early feedback from the customer.
D. Facilitate a focus group to assess the functionality before development.
E. Use an agile approach to deliver the product based on sprints.

Question # 148

A project is in the start-up phase of the project life cycle. The project team consists of 20 people from five different countries. The project team is scheduled to have quarterly faceto-face meetings. However, due to unforeseen circumstances, no face-to-face meetings can occur. The project manager is concerned that the team may not be able to fulfill their individual roles without face-to-face meetings. What should the project manager do in this situation?

A. Review the risk register for this unforeseen circumstance.
B. Utilize virtual teams for meetings and deliverables.
C. Use the contingency reserve and subcontract the work.
D. Ask for an extension of time on the project deliverables.

Question # 149

During a planning session, the development team and the product owner are arguing about the effort needed to deliver a specific feature in a software development project. The product owner says that the feature can be developed in one week, whereas the team estimates that it will take at least two weeks. After several hours of discussion, they have not reached an agreement. What should the project lead do?

A. Communicate to the stakeholders that the project has to be delayed for two weeks.
B. Ask the project team to accept the shorter estimate as it is important to keep a good relationship with the product owner.
C. Decide what should be the time estimate and proceed with the planning meeting.
D. Educate the product owner that the project team members are the most appropriate group for assessing the effort.

Question # 150

A project manager works for an IT consulting firm that has submitted a bid during the request for proposal (RFP) process for a contract that focuses on data center migration and optimization. However, the consulting firm has little experience in data center optimization. What should the project manager do?

A. Send the team to a data center optimization training workshop.
B. Partner with a company that is an expert in this area.
C. Outsource the data center optimization work to a vendor.
D. Request a budget to build this competency among project team members.

Question # 151

A project manager has just started a project to build an external web application for customers to track their orders. The project is expected to take 2 years to complete. Customers are very dissatisfied with the time line and demand the project be completed in 1 year. What should the project manager do to improve delivery?

A. Review the work packages, schedule, and estimates with the team and consolidate tasks to shorten the schedule.
B. Schedule more frequent design reviews with the customers and provide prototypes to demonstrate progress and gather feedback.
C. Ask the sponsor for additional resources and funding to speed up the work and cover additional labor costs.
D. Review work packages with the team to build a new incremental delivery plan with multiple releases and obtain the customers' feedback.

Question # 152

Due to their different ideas regarding the execution of a project, a conflict has occurred between two stakeholders. What should the project manager do to resolve the conflict?

A. Arrange a group meeting with the stakeholders to generate creative alternatives.
B. Address the conflict in a planned meeting with all stakeholders and project team members.
C. Assess the conflict based upon the stakeholders' past disagreements.
D. Focus on the personal issues between the stakeholders.

Question # 153

A drone manufacturing company is designing its first drone. The new project architect has called the project manager to review the project scope. The architect wants to reshuffle the scope and schedule to test the drone functionality first. The project team disagrees because the scope has already been approved and any change might affect the timelines set by the CEO. What should the project manager recommend?

A. Review the timelines with the architect and invite the CEO to the meeting to make sure all the stakeholders are involved.
B. Reject the review as the completed project timeline is set by the company's CEO and has already been approved.
C. Agree to review the architect's new proposal to assess the impact on the timelines set by the CEO.
D. Register an issue in the log regarding the timeline delay to the CEO's approved plans before agreeing to change the project scope.

Question # 154

The project team members have finalized the technical specifications after their discussion with the machine manufacturers. However, it has been identified that the specifications are not aligned with the project management office (PMO). The project team members are confident about their choice of specifications. What should the project manager do in this situation?

A. Request a decision from the project sponsor.
B. Give approval of the technical specifications.
C. Ask the sponsor for additional funding to hire a senior subject matter expert (SME).
D. Schedule a meeting with all of the subject matter experts (SMEs) to discuss.

Question # 155

A virtual project team is working on a multinational project with a risk management strategy. An unexpected situation occurs in one of the project countries, creating the possibility that project operations will shut down for at least two months. What should the project manager do to address this risk?

A. Relocate the project to another country that is not shutting down.
B. Evaluate the possibility of having another country complete the task.
C. Identify additional team members who are able to complete the task.
D. Determine if the project has built-in slack to remain on schedule.

Question # 156

The key stakeholder of an agile project has low visibility of the project's progress. The stakeholder expresses a concern to the project manager about whether or not the scope is moving in the right direction. What should the project manager do?

A. Determine alternative solutions to provide improved stakeholder visibility and engagement.
B. Invite the stakeholder to the demo session and request their feedback about which direction to follow.
C. Prioritize all of the requirements that are critical to the stakeholder in the next planning session.
D. Review the scope with the stakeholder, request their feedback, and create an action plan.

Question # 157

An ongoing project with company A is impacted by the recent acquisition of company B. This could affect the current suppliers for the ongoing project. What should the project manager do next?

A. Retain company A's supplier based on the long-term relationship with them.
B. Consolidate the list of suppliers for companies A and B.
C. Engage the suppliers of company B to validate the current list of suppliers.
D. Evaluate the project suppliers of company B for future use.

Question # 158

A project team is experiencing communication issues during project execution. The project manager realizes that the communications management plan needs to be reviewed. Which are three fundamental actions the project manager should take? (Choose 3)

A. Decide on the frequency of communications.
B. Define key performance indicators (KPIs) to measure and report.
C. Determine the appropriate methods of communication.
D. Identify the level of detail needed by different stakeholders.
E. Obtain executive approval on the communications management plan.

Question # 159

During a sprint retrospective, the project manager notices that one of the team members does not achieve the sprint objectives on a regular basis. This team member is an experienced resource. How should the project manager properly address this situation?

A. Align the project goals with the team member.
B. Reassign the team member to another project.
C. Nominate the team member to receive agile training.
D. Allocate another resource to support the team member.

Question # 160

A project to develop an enterprise resource system for a university is in the planning phase. The project has internal stakeholders such as operational departments, students, and academic staff, as well as global stakeholders who receive the information from the university on a regular basis. All the stakeholders have very different expectations and needs from the system. What should the project manager do to ensure effective communication?

A. Plan to implement a united communication platform, where all information about the project will be shared and updated regularly.
B. Ensure all the information about the project implementation is provided to all of the different stakeholders in a unified communication format.
C. Define communication target groups and provide information, messages, channels, and the frequency of communication for each group.
D. Arrange an information session for all of the stakeholders about the plans for handling their various communication needs.

Question # 161

A project manager is working on a project that is using a hybrid approach. One key input for the deliverable will be from the outcome of another project that is using an agile approach. What should the project manager do next?

A. Ask the other project manager to change the delivery methodology.
B. Request that the other project manager develop a work breakdown structure (WBS).
C. Participate in the other project's daily standup meetings.
D. Align with the other project manager's high-level project time lines.

Question # 162

Before kicking off a high-priority and complex project, what should the project manager do to ensure all project stakeholders are aware of their role scope as it relates to project activities?

A. Create a communications management plan.
B. Create a responsible, accountable, consulted, informed (RACI) chart.
C. Develop a kanban board.
D. Send a copy of the project charter to all project stakeholders.

Question # 163

A project manager is assigned to a long-term project. The project manager came across a government debate over a new law that may affect the project. Which first two actions should the project manager perform? (Choose 2)

A. Create a change request to discuss with the change control board (CCB).
B. Perform a risk identification process with the project team.
C. Ask the project sponsor for additional budget for contingency.
D. Consult with the project stakeholders and evaluate the impact.
E. Discuss the possible impacts with subject matter experts (SMEs).

Question # 164

A software development project is about to start. The product owner and project manager cannot agree on which programming language to use from the available two. The company lacks experienced developers in the product owner's preferred language; however, they are very skilled in the other language. What should the project manager do?

A. Persuade the product owner to use the language preferred by the developers.
B. Coordinate programming language training for the developers.
C. Hire a vendor with the necessary skills to quickly fill the gap in resources.
D. Plan according to the requirement from the product owner.

Question # 165

A project manager of an infrastructure development project receives multiple issues from the customer validation team close to the product launch date. What should the project manager do to manage such a situation for upcoming phases?

A. Revise the project schedule to accommodate fixing discovered issues.
B. Ensure customer validation occurs more frequently during the life cycle of the project.
C. Review the customer validation team's test plan early in the life cycle.
D. Ask the project team to increase unit testing of the deliverables.

Question # 166

The sponsor calls the project manager and questions why the stakeholders have not received updates for over 1 month. The project recently implemented a project management information system (PMIS) that provides real-time access to various project status measurements and information. The project manager is certain that all stakeholders have the opportunity and permissions for status updates. How should the project manager proceed?

A. Call and apologize to the team members and provide an update on how this issue was caused.
B. Review the communications management plan and stakeholder engagement plan for the project.
C. Request the operations support team to troubleshoot and determine the root cause of the issue.
D. Obtain a list of the affected stakeholders and email the current status information to them.

Question # 167

An organization is undergoing an agile transformation and migrating most of its projects from a predictive approach. The CFO expressed a concern that predictability on both costs and scope will be lost with the new agile approach. What should the project manager do?

A. Provide mentoring to the CFO, who is a key stakeholder in the project, and clarify the benefits of an agile approach.
B. Ask the CEO to intervene by asking for support from the executive board to accelerate the company's transformation.
C. Apply influence with other key stakeholders on the board to mitigate any risks that may be generated by the CFO's position on the matter.
D. Submit a report to all key stakeholders on the cost-benefit analysis of the new approach and detail how the company will save money.

Question # 168

Following an investment decision-making meeting for a project, a change to the organizational structure takes place in a multinational company. Due to the organizational change, internal stakeholders are referring the project manager to various other personnel for approval of the project budget. What should the project manager do to obtain approval of the project budget?

A. Provide the decision executive with all of the project details and request budget approval from the appropriate person.
B. Identify the right person with help from local management, present the project summary, and request budget approval.
C. Approach each of the referred individuals separately and request approval of the project budget from the appropriate person.
D. Obtain the latest organizational chart and send an email to the appropriate person requesting budget approval.

Question # 169

A project manager is leading a software development team to upgrade a banking software. During a sprint review, the product owner suggested a small addition to the process that might necessitate a change to the sprint. What should the project manager do?

A. Review the proposed change with the team and consult the project sponsor for approval.
B. Evaluate the product owner's proposed change alone and consult the project sponsor for approval.
C. Submit the proposed change to the change control board (CCB) to evaluate and approve.
D. Accept the product owner's suggested change and notify the project sponsor of the acceptance.

Question # 170

A project manager is working with a team that is demotivated and tired, as the project has been changing direction due to budget cuts from the sponsor. What should the project manager do first?

A. Meet with the team to define together a plan that would help them deliver despite the budget cuts.
B. Work with the team to understand what can motivate them to try and complete the project.
C. Remind the team of their commitment with the client and the need to adapt to the client's needs.
D. Call the sponsor and ask for a meeting to clarify the scope before working any further on the project.

Question # 171

A team member on an important company project mistakenly caused significant cost overruns. The sponsor informed the project manager and expects the project manager to take action within 1 week. This team member has always been an outstanding performer. What should the project manager do first to address the sponsor's concerns?

A. Document the team member's mistake in the lessons learned.
B. Train the team member to improve their performance to avoid future mistakes.
C. Talk with the team member to identify the reason for the mistake.
D. Relocate the team member to another project due to the mistake.

Question # 172

A project team is working together for the first time. During the first sprint, the project manager was asked to solve a prioritization conflict between the Scrum Master and the Product Owner related to a feature requested by an important customer. How should the project manager resolve this conflict?

A. Refer to the roles and responsibilities for the agile team.
B. Schedule a meeting with the Scrum Master and Product Owner.
C. Emphasize that the Scrum Master has the responsibility to conduct the sprint planning.
D. Contact the customer to understand the request in order to make a decision.

Question # 173

During a sprint, the team is experiencing conflict because the customer asks for additional features that increase the complexity. The scrum master is trying to resolve the conflict. Which approach should the scrum master use?

A. Discuss the definition of done (DoD) with the customer.
B. Approach the product owner to determine the next course of action and update the backlog.
C. Discuss the acceptance criteria with customer.
D. Perform backlog prioritization to ensure that everyone is working on the highest value features.

Question # 174

A project manager was recently assigned to work on a hybrid project. After being a part of the project team for a couple of months, the project manager realizes that parts of this project depend on other organizational projects. These dependencies have not been identified. What should the project manager do first?

A. Brainstorm with the team and stakeholders to identify the risks.
B. Review the risk register and update it if necessary.
C. Host a retrospective session with the agile team.
D. Ignore the concerns for now and review them in 3 months.

Question # 175

The project sponsor wants to obtain quick feedback from end users for a product under development. The roadmap is extensive and will not be completed for quite some time. What should the project manager do?

A. Advise the stakeholders that they will need to wait until development is completed in order to get actual end-user feedback.
B. Hire additional resources to accelerate the schedule and deliver the product faster in order to get actual end-user feedback.
C. Advise the stakeholders to share images of the finished product in order to obtain valuable feedback from end users.
D. Work with the stakeholders to determine the minimum requirements needed to get valuable end-user feedback and revise the project schedule.

Question # 176

An agile team is funded for a fixed 6-month period. The sponsor's request will take at least 12 months to complete. What should the project manager do?

A. Inform the sponsor that the team is unable to complete the requests due to a lack of funding, and defer the project.
B. Prioritize the scope items to determine the duration needed for a minimal viable product (MVP) and adjust the funding request.
C. Have the team work on the list of requests from the sponsor without modification until the 6-month period ends.
D. Request the team complete all scope items, with the assumption of securing additional funding within 6 months.

Question # 177

During a project's stakeholder identification stage, team members are struggling to identify the level of influence for two stakeholders. One is considered important, while the second is not quite as important as the first one. For this project, stakeholder engagement is a critical activity. What should the project manager do?

A. Move forward due to time constraints.
B. Call a meeting with the project team to decide.
C. Consider both of them to be important stakeholders.
D. Conduct an evaluation on both stakeholders.

Question # 178

A project manager is leading a project with a team that is comprised of both experienced and inexperienced team members. What should the project manager do to ensure an effective project team?

A. Ask the least experienced team members to work as assistants to the more experienced team members so they can gain some project experience.
B. Ask the project sponsor to replace the least experienced team members with more experienced ones.
C. Identify how the team members with no experience can contribute according to their capabilities and provide training if needed.
D. Assign critical project tasks to the most experienced team members as they are the only ones with the knowledge.

Question # 179

The project team is conducting iteration planning and having difficulty evaluating a new technology that will be used in this iteration. What should the project lead do?

A. Hire an external subject matter expert (SME) to help with design and implementation.
B. Coach the team to determine a path forward to achieve an efficient solution.
C. Provide technical guidance on complexity assessment.
D. Guide the team with estimating the time required.

Question # 180

A new project manager has been assigned to an ongoing project because of the promotion of their predecessor. The new project manager needs to understand the levels of decisionmaking authority on the team. Which document should the incoming project manager review?

A. Resource management plan
B. Communications management plan
C. Information management plan
D. Stakeholder engagement plan

Question # 181

A project manager notices during project meetings that some team members repeatedly threaten to resign when they do not agree with something. Which phase of conflict escalation is the project in?

A. Beginning
B. Resolution
C. Intensification
D. Final

Question # 182

During planning, a virtual project team agreed to the project reporting structure and established a meeting cadence that fits multiple time zones. One month into execution, the project manager notices that certain members are disengaged during project meetings. What should the project manager do to resolve this issue?

A. Work with the team to review the effectiveness of the agreed project practices.
B. Set up follow-up sessions on all action items for team members.
C. Distribute the meeting agenda and objectives the day before the project meetings.
D. Review the project reporting structure to clarify the project objectives.

Question # 183

An email arrives shortly after the beginning of a sprint. It is from a key project stakeholder who is unfamiliar with agile approaches and has a serious complaint about future work that has been scheduled. The stakeholder is insisting that a future work package be removed from the backlog entirely, claiming that it is unnecessary. What should the project manager do?

A. Address the stakeholder's request at the daily standup and ask for the team's opinion.
B. Discuss the stakeholder's request at the next retrospective meeting.
C. Invite the stakeholder to the backlog refinement meeting to discuss their request.
D. Alter the backlog to accommodate the stakeholder's request.

Question # 184

A project sponsor is replaced during a hybrid project closure. The new project sponsor wants to change all of the project documentation to reflect a fully predictive approach. What should the project manager do next?

A. Review the key existing project documents with the new project sponsor.
B. Ask the team to estimate the time it will take to update the documentation.
C. Address the issue during the lessons learned session of the closing phase.
D. Set up a meeting with the new project sponsor to understand their concerns.

Question # 185

A project manager has developed a communications management plan. A junior team member asks why they are duplicating efforts by producing different versions of the same newsletter. How should the project manager respond?

A. Explain that each stakeholder expects a different customized newsletter, ensuring it complies to all of their requirements.
B. Explain that to prepare for all situations and as part of risk mitigation, many different newsletters are created just in case they are needed.
C. Explain that customized newsletters are part of the organizational culture and that following this step-by-step process is of utmost importance.
D. Explain that each individual newsletter is based on specific categories of communication for the intended audience.

Question # 186

A product owner is complaining about the team's performance. The developers are highly skilled, and most of the issues were caused by dependencies. The developers provide a formal status report every day, but it is clear that the other team members are not satisfied with this. What should the project lead do?

A. Ask the developers to use peer programming.
B. Build a task board on a large wall using sticky notes.
C. Build a detailed schedule and describe each task in detail.
D. Ask the product owner to reprioritize the backlog.

Question # 187

A project manager is developing the project schedule with the project team. The team members estimate that an optimistic duration is 5 days, the pessimistic duration is 20 days, and the most likely duration is 11 days. What duration should the project manager use?

A. 11 days
B. 12.5 days
C. 12 days
D. 11.5 days

Question # 188

During a requirements review session with a customer, a team member gets upset when questioned by the customer and responds angrily. What should the project manager do next?

A. Discuss with the whole team the root cause of this issue
B. Meet with the team member to reset expectations
C. Provide the team member with space to manage their emotions
D. Follow up with the whole team to find the best approach

Question # 189

To limit the amount of time and cost of using a contract programming firm, a product manager announces that the developers will not be paid for unrequested embellishments to the product. What should the development team and scrum master do to ensure they are paid for all their work?

A. Have the product manager work with the scrum master to assign specialists to user stories to meet the requirement.
B. Convert the story points on user stories to hours to provide estimates of the potential costs to the product manager.
C. Ensure that the task board is used as an information radiator and all stories have enough detail to build the required feature or function.
D. Refine the definition of done (DoD) for user stories to ensure that part of the completion is a verification review of the code.

Question # 190

A project team has not been meeting its deliverables because they are not receiving adequate resources to do their job. What should the project manager do for the team to meet the upcoming deliverables?

A. Ask the team to adapt based on their current resources.
B. Plan a meeting with the stakeholders to get more resources.
C. Replan the upcoming deliverables based on the available tools.
D. Ask the project sponsor to provide the needed resources.

Question # 191

A project is delivered using a hybrid approach. In the daily meeting, one of the developers informs the team that the business that will implement the next version of the product has a new manager. There is one more sprint before the new version of the product enters the staging phase. What should the project manager do?

A. Invite the new manager to the next daily scrum.
B. Invite the new manager to the next sprint review.
C. Invite the new manager to the next sprint planning.
D. Invite the new manager to the next sprint retrospective.

Question # 192

During the execution of a project, a project manager is informed that a team member is leaving the company. What should the project manager do next?

A. Wait for the next project status meeting to evaluate the impact of one less resource.
B. Ask the project sponsor to replace the resource immediately.
C. Record the situation in the issue log immediately and evaluate the impact of losing the resource.
D. Freeze the activities of the lost resource until they are replaced.

Question # 193

A project is late due to a large number of scope changes. This was raised as a risk in the risk register during the initiation phase. The team is afraid that they will be blamed in case of failure and recommends that the project manager ask for an extension. What should the project manager do first?

A. Ask the sponsor for their advice on the way forward.
B. Ask the team to document the impact of the risk in detail.
C. Refer to the risk register and follow the mitigation plan.
D. Refer to the change log and ensure that changes are documented.

Question # 194

A new project manager took over a project that has been ongoing for a while. Some project team members are not clear on when the project will end and feel the project has already transitioned into business as usual. What should the new project manager do first?

A. Meet with the team and gather their input on the completion rate.
B. Revisit the timelines of the deliverables and the project.
C. Consult the sponsor and secure approval to complete the project.
D. Transition to an agile delivery so project closure will be faster.

Question # 195

A project manager is in the process of authoring the communications management plan for a new project. One of the project's stakeholders has a habit of posting work updates on social media, which may include confidential project status updates. What should the project manager do?

A. Ensure that social media posts related to the project are removed.
B. Ensure that sensitive information is not included in stakeholder updates.
C. Review social media access and restrict it to ensure confidentiality.
D. Review the protocols and security measures to ensure confidentiality.

Question # 196

Due to scope changes, some of the risks identified during the initiation phase have materialized into issues. What should the project manager do next?

A. Submit a request to access contingency reserves and accept the changes.
B. Submit a change request for additional resources and accept the changes.
C. Ask the project sponsor to reject high-risk scope changes.
D. Closely monitor scope changes and implement corrective actions.

Question # 197

A new employee has joined the management team and wants to get a quick overview of all the agile team's projects. What should the agile team lead recommend to the employee as a first step to gain this understanding?

A. Review the information radiators for each project.
B. Connect with each project's scrum master to assess progress.
C. Meet with each project's development team separately.
D. Attend the daily standup meetings for each project.

Question # 198

A project feature from the development team was rejected due to low quality. Over the past few weeks, the testing team has become concerned because the development team has not yet responded to the rejection. As a result, the testing team has escalated the conflict to the project manager. What should the project manager do?

A. Remove the development team's rejected feature from the backlog.
B. Reassure all team members that the development team will fix the issue.
C. Initiate an improvement plan for the development team to follow.
D. Evaluate the context for the conflict with the development team.

Question # 199

A project manager is asked to manage an agile project, allowing the company to comply with a new upcoming regulation. After the project kickoff, the scope is modified to have the project team work on specific tasks, while a global team will manage the program for several countries in parallel. The project management plan has not yet been shared, and the deadline to complete the project is fixed. What should the project manager do to handle the scope change?

A. Define an initial backlog and start working on the clearest tasks, then incrementally refine the scope.
B. Create a risk entry in the risk management plan due to the lack of a global project management plan.
C. Review the organizational process assets (OPAs) from past projects with similar scope changes.
D. Formalize the change in the scope with the project sponsor to limit accountability for the specific tasks.

Question # 200

A project manager was notified about a new regulatory requirement that could impact the project schedule. What should the project manager do first?

A. Increase the amount of slack in the critical path to reduce the impact of the regulatory requirement.
B. Update the schedule and project risk register according to the regulatory requirement.
C. Consult the project management plan for guidance on addressing the regulatory requirement.
D. Assess the impact of implementing the potential regulatory requirement on the project.

Question # 201

Customers are concerned about the quality of an interim software system for a project. The quality control team has approved the software, but the customers are complaining that some functions do not comply with the requirements. What should the project manager do to prevent this from happening again?

A. Review the risk impact of quality nonconformance.
B. Review the communications management plan.
C. Revise the quality management plan.
D. Revise the product acceptance specifications.

Question # 202

A company in the manufacturing industry has started a new initiative to integrate project management and improve product innovation. What first step should the project manager take to increase transparency among the stakeholders?

A. Define a plan on how communication throughout the project will be handled among the stakeholders.
B. Set up a project dashboard to show day-to-day project status across the company.
C. Invite key stakeholders to retrospective and review sessions to receive feedback as often as possible.
D. Invite upper management to process workshops where current project statuses will be discussed.

Question # 203

A project manager has an engineering team mostly comprised of new hires. The project manager has to carefully predict in which stage of the project they will need to spend most of their time to ensure the team is properly integrated and performing well. In which stage of the project would the project manager need a greater effort to lead them?

A. Performing
B. Storming
C. Norming
D. Forming

Question # 204

A project manager is approached by two new product owners who were instructed by their managers to join a new agile team. Both product owners were told they could start working with the new agile team immediately. What should the project manager do to advise both product owners?

A. Modify the communications management plan to integrate the new product owners into the teams effectively.
B. Reiterate that having one product owner will improve clarity and accountability.
C. Present the product owners' product backlogs and prioritize the team's assigned requirements.
D. Confirm that two product owners are necessary and that both will report to an overarching chief product owner.

Question # 205

A project lead with a strong technical background oversees a project using agile delivery. The product owner asked the project lead to assist with ensuring the benefits of functionality that are built in the sprint are tracked. What should the project lead advise?

A. During the sprint review, ensure that the completed items deliver business benefits.
B. Present in detail the business benefits delivered in the sprint during the sprint retrospective.
C. During the daily standup, ensure that each item meets the definition of done (DoD) before accepting it.
D. Review in detail the criteria for the definition of done (DoD) for each item during the sprint planning.

Question # 206

While sizing a user story in planning poker, one team member believes the user story should be 8 points. Another believes the story should be 2 points. What should the scrum master do?

A. Determine the average of the two estimates and assign that amount.
B. Ask the product owner to rewrite the story so the final estimate can be agreed upon.
C. Consult the lessons learned for insight into the correct estimate.
D. Select the junior member's estimate since they will most likely be doing the work.

Question # 207

An organization has successfully delivered many projects using only predictive approaches. The organization has now decided to add some agile development processes into their standard deployment framework. What should the project manager take into account first when building the schedule for this new project?

A. The benchmarked velocities of the previously completed projects
B. The benchmarked baselines of the previously completed projects
C. The compliance needs and categories of the new project
D. The compliance measurement criteria of the new project

Question # 208

A team member mentions to the scrum master that the user stories are too long. The team member believes this may be the cause of the team's inability to deliver value for stakeholders. What should the scrum master do?

A. Review the user stories with the team and ask the product owner to break them down into more manageable units.
B. Review the user stories with the stakeholders and ask the product owner to break them down into more manageable units.
C. Ask the team member to suggest using shorter user stories to the product owner so that the next sprint can move faster.
D. Ask all the team members for their views about using shorter user stories so that value can be created for stakeholders.

Question # 209

During the initial stage of a project, the team estimated activities for the next iteration in story points. It was agreed that each story point would be assumed to be equal to one day of effort during project execution. There are some activities estimated as two story points and others estimated as 100 story points. What should the project manager ask the team to do next?

A. Execute the smaller estimated activities.
B. Resize the story points.
C. Negotiate the estimation so it gets smaller.
D. Break down the larger activities into smaller ones.

Question # 210

A project manager is assigned to a research project. The project team has been selected and has worked together on other projects. Based on the project documentation, team members seem to be working at their own pace and have had little interaction with the project manager. What should the project manager do to have a high-performing team?

A. Set up regular project status meetings and invite all team members.
B. Encourage the team to define the ground rules for performance.
C. Set up individual calls to follow up on each team member's progress.
D. Invite team members to an informal meeting to get to know one another.

Question # 211

A project manager is facilitating an iteration retrospective. The iteration did not go well and the committed functionality was not delivered to users. The project involves a vendor team for the build and an internal quality assurance (QA) team. In the past, there were tensions between the vendor and the internal team. What should the project manager do?

A. Hold separate retrospective meetings for both the vendor team and the internal team.
B. Schedule a preliminary meeting with the account manager from the vendor and the test manager.
C. Establish a clear agenda for the meeting and remind the vendor and internal teams that the scope is to improve the process.
D. Invite the procurement manager and a representative from the vendor to manage the current tense relationship.

Question # 212

A project team is struggling to meet the project deadline due to a reoccurring conflict between two team members. What should the project manager do?

A. Hold the team collectively responsible for their actions.
B. Explore the possibility of reshuffling the team.
C. Introduce training sessions to improve the team's performance.
D. Schedule team-building activities as required.

Question # 213

A project is delayed considerably from its original completion date for various reasons. The client attributes the delays to the contractor and is going to impose liquidated damages. The project manager of the contracting company reviews the schedule and observes that, though some activities were delayed by the contractor, the critical activity was delayed by the client. What should the project manager of the contracting company do?

A. Record that the delay is attributable to the client and request a meeting.
B. Check the contractual terms about liquidated damages and reject if not applicable.
C. Meet with the sponsor to analyze the delays and the associated liquidated damages.
D. Schedule a detailed analysis of the delays using cause and effect.

Question # 214

A project manager has been assigned a project team with members in two different locations. The project manager noticed that the productivity of a senior team member in the other location is much lower than the local junior team members. What should the project manager do to address the issue?

A. Share a work performance report with the team member's supervisor.
B. Assign a mentor to work with the senior team member.
C. Speak with the senior team member to identify the difficulties.
D. Collect feedback from all team members about team performance.

Question # 215

A project manager found a repeated defect in a junior developer's code. The code is due in 2 days and a severe fine will be incurred if it is not fixed by then. The project manager wants to reassign the assignment to a more senior developer, but the junior developer is strongly opposed to the reassignment. What should the project manager do?

A. Assign the issue to a senior developer and schedule training for the junior developer after the due date.
B. Assign the rework to the junior developer after consultation with the senior developer.
C. Reassign the issue to the senior developer and assign the junior developer to assist in fixing the issue.
D. Reassign the issue to the senior developer after explaining the situation to the junior developer.

Question # 216

After establishing a cost baseline and the appropriate cost management plan for a complex hybrid project, the project is still being challenged with cases of budgetary variations. What should the project manager do?

A. Track budget variations and work with the key stakeholders to adjust as necessary.
B. Approve budget variations upon request only when the cost performance index (CPI) is above 1.
C. Reject budget variations upon request to discourage the waste of money on the project.
D. Approve budget variations upon request to encourage rapid delivery of some components.

Question # 217

A project team working on a big data project has concluded the make-or-buy decision on a particular feature, which will drive an increase in product adoption. The team decided to buy commercial software. What should the project manager do next?

A. Request a purchase order.
B. Inform the project sponsor.
C. Update the risk register.
D. Finalize change control.

Question # 218

A project manager with global teams is managing a project that is progressing as expected. However, recently the project manager has learned of some team members missing the daily meetings. After investigating the issue, the project manager realizes different time zones is the main cause of the issue. What should the project manager do next?

A. Schedule a team-building workshop involving all teams to support better communication.
B. Schedule a meeting and ask all teams to sort the issues and move ahead with full participation.
C. Ask everyone to only invite team members in different parts of the world as necessary.
D. Share the time-overlap schedule with the team to make meeting scheduling convenient.

Question # 219

A project manager coordinates several projects in one program. Each project concerns a different country, has a different sponsor, and has specific business priorities. The resources are shared among the projects. The project manager anticipates this could result in delays and/or conflicts that will affect the program outcomes. What should the project manager do to prevent such a situation?

A. Review all project schedules and add a 3-month time period to each to cover such a risk and ensure there will be no delay that could affect the program.
B. Organize regular meetings to identify risks related to the projects and program, assess them, and define action plans when needed to mitigate the risks.
C. Ask each project manager to write a detailed weekly report listing all the activities, what was achieved, what needs to be done, and the identified risks.
D. Ask the project managers to work on their own schedules independently of one another and aggregate these schedules to present at the monthly steering committee meeting.

Question # 220

The project stakeholders represent diverse organizational functions and have differing opinions about project goals. The project has been approved, but change requests could result if the stakeholders do not align on the functionality needed and the minimum viable product (MVP). What should the project manager do?

A. Inform the stakeholders that the project goals are in the business case and change requests must be submitted.
B. Secure approval from the most influential stakeholders on the project goals and the needed functionality.
C. Host requirements gathering meetings where all of the stakeholders can identify their project goals until agreement is reached.
D. Develop a list of project goals, secure sponsor approval, and then socialize them with the direct and indirect stakeholders.

Question # 221

A project manager who has been working on an ongoing volatile project is retiring. A new project manager is collaborating with the retiring project manager to ensure a smooth transition. What should the new project manager first discuss, review, and clarify during the transition meetings?

A. Resource management plan
B. Change management plan
C. Lessons learned log
D. Risk register

Question # 222

A project manager is working on a global project and realizes that one team member is not performing as expected. The project manager meets with the team member to find out what is causing this low performance. The project manager discovers the team member is experiencing conflict and feels uncomfortable with the team. The team member then asks to be moved to another project. What should the project manager do?

A. Request human resources (HR) to help.
B. Move the team member to another project.
C. Confront the issue with the rest of the team directly.
D. Ask other team members to be more welcoming.

Question # 223

During a daily meeting of a challenging project, two team members started to argue on the preferred solution based on their assumptions. The situation prevented the progress to the next phase of development, which could impact the finish date of the project. What should the project manager do next?

A. Divide the team into small groups to avoid future arguments and delays.
B. Ask the human resources (HR) department to replace the team members.
C. Make a decision based upon the project manager's knowledge and expertise.
D. Meet with the team members to discuss the priority of the project schedule.

Question # 224

A project team is defining the ground rules during their first meeting as a team. During this session, only a few of the team members suggested and approved the ground rules while most remained silent. As a result, the team's ground rules favor those few team members. What should the project manager do?

A. Conduct a round table and ask the team to share their opinions one by one.
B. Propose new team ground rules and communicate them to all.
C. Ask the silent team members to share their opinions via email.
D. Perform focus group interviews based on the new team ground rules.

Question # 225

During a discovery phase, a project manager coordinated a brainstorming event to determine the best strategy to meet the product release date. After the project overview, the subject matter expert (SME) remained quiet during the call. What should the project manager do next?

A. Cancel the meeting if team members do not have the skills to suggest a strategy.
B. Pose direct questions to the participants based on their area of expertise to start engaging them in the conversation.
C. Review the roles and responsibilities during the call to determine who is accountable for the strategy.
D. Create a strategy based on the project manager's experience and get approval during the call.

Question # 226

A project has progressed significantly and is getting close to completion. The project manager observed that team members are no longer focused and have started arriving to work late. What should the project manager do?

A. Hold motivation sessions to keep team member morale high.
B. Engage functional managers to secure roles for team members.
C. Penalize team members who arrive to work late.
D. Ask for replacement project team members.

Question # 227

A project has obtained all of the necessary legal requirements and policies from the local government. During the execution phase, the product owner is informed that a new law impacting the project deliverables will be published within two weeks. What should the project lead do?

A. Review the product backlog items to evaluate the impact on scope and prioritize accordingly.
B. Develop a change request for more resources and update the project budget and schedule.
C. Ask the internal legal department to evaluate if the regulatory law could be managed internally.
D. Work with the team to develop an alternative solution with no additional effect on the project's budget.

Question # 228

After the first iteration, a scrum master notices that some of the team members are struggling with testing their developed product. What should the scrum master do next?

A. Log the issue and see if improvements show in the second iteration.
B. Log the issue and ask a senior member to coach these team members.
C. Hire new team members to implement the correct way of testing.
D. Check lessons learned and use the testing process from previous projects.

Question # 229

A project manager received several complaints from different project team members related to an unnecessary additional step the functional lead implemented as a preference. The project team members' work has been affected by this and they have missed a few deadlines. What should the project manager do to address this concern?

A. Recommend the functional lead meet with the project team members to convince them to accept the change.
B. Document the additional step from the functional lead and adjust the timelines to accommodate the change.
C. Ask the functional lead to remove this additional step as it is not vital to the project.
D. Advise the team that the functional lead's preference should be taken into consideration.

Question # 230

A project manager leads a regulatory initiative with tight, non-negotiable timelines. During a status meeting, a key stakeholder asks if a critical milestone associated with the reporting functionality can be moved up by 4 weeks. What should the project manager do first?

A. Gather additional information and ask the team to perform a root cause analysis.
B. Update the master schedule to reflect the reprioritized deliverables.
C. Ask the team to work with the product owner to reprioritize the backlog.
D. Request additional information and discuss the feasibility options and impacts with the team.

Question # 231

A project team has difficulty understanding the relationship between functional requirements and their associated benefit to the business stakeholders. How should the project manager improve the team's understanding?

A. Involve team members in stakeholder analysis and engagement.
B. Invite all stakeholders to progress meetings to avoid ambiguity.
C. Ensure team members have access to a well-written requirements traceability matrix.
D. Engage with the project sponsor and ensure the product backlog is correct and up to date.

Question # 232

A project manager leads an agile development project. During the sprint planning meeting, the development team expresses concerns that the proposed scope of the next sprint is much larger than expected given the current resource allocation. The project manager believes the scope is essential to meet the project milestones. How should the project manager approach negotiating an agreement with the team to ensure the project remains on track?

A. Allocate additional resources to the development team to ensure the original scope can be completed on time.
B. Suggest prioritizing the most critical features for the next sprint as well as reevaluating the remaining scope.
C. Agree on reducing the scope to match the team's resources and plan to add the removed items to future sprints.
D. Insist on keeping the original scope and explain the importance of meeting all the project milestones on time.

Question # 233

The project lead is very concerned about the quality of a specific design feature and how the product will perform. What should the project lead focus on to ensure project success and customer satisfaction?

A. Confirm that the deliverable will meet the defined acceptance criteria.
B. Update acceptance criteria while the deliverable is being developed.
C. Ask stakeholders to test against the defined acceptance criteria.
D. Plan extra tests if acceptance criteria are not met.

Question # 234

During a sprint, the product owner requested a change in the features to be delivered in the same sprint. According to the product owner, the request from the customer is due to regulatory reasons and they have a deadline to meet. What should the project manager do?

A. Perform the change only if it has a higher or equivalent priority of the current remaining features.
B. Submit the feature changes to the change control board (CCB) so they can evaluate and approve.
C. Follow the plan by delivering the features and handle the change later in the project.
D. Discuss with the stakeholders about the possibility of accommodating the feature changes.

Question # 235

A project manager is working on an ongoing construction project. The designer notifies the project manager about materials that were not included in the budget due to a technical mistake. What should the project manager have done to avoid this situation?

A. Asked the project sponsor to review the budget
B. Updated the budget before moving to another stage of the project
C. Added enough budget to cover all uncertainties
D. Used past projects as a reference during budget estimations

Question # 236

As part of planning activities for a new project, the project manager must develop a budget that encompasses the full project scope. What should the project manager do to build the project budget?

A. Reference the work breakdown structure (WBS) and project schedule to estimate costs associated with each WBS element.
B. Schedule a working session with the project sponsor to review the project charter and estimate the cost per project phase.
C. Review historical project files and lessons learned to identify a similar project and adapt the budget used in the historical project.
D. Ask key project stakeholders to estimate the cost of delivering the project, then calculate an average that can be used for the budget.

Question # 237

An agile team member discovers an impediment that is preventing them from doing their work efficiently. At which of the meetings should they bring up this impediment for resolution?

A. Sprint review meeting
B. Retrospective meeting
C. Daily Scrum meeting
D. Sprint planning meeting

Question # 238

The team's velocity is inconsistent, leading the product owner to believe the team is creating too many points in their user stories. What should the scrum master do first?

A. Remind the product owner that their role is to determine what the team should work on during the iteration.
B. Meet with the product owner for planning and to resize the stories in the backlog.
C. Invite the product owner to planning poker meetings and get their approval after each story is sized.
D. Raise this concern with the team and review the performance of the past three sprints.

Question # 239

The scope of a construction project that is being planned by a multinational company requires that services are procured via contract from an external provider. When considering communication channels, what should the project manager do to help maximize delivery success with this provider?

A. Assign a project team member to document exchanged communication for future reference.
B. Assign the project sponsor as the point of contact for all provider communication.
C. Ensure that all project stakeholders participate in the scope definition meetings.
D. Establish a common language of terms with which to communicate with the provider.

Question # 240

An experienced project manager has been assigned to a hybrid project that requires an extensive amount of information to be updated. Which tool should the project manager use along with the team?

A. Pareto chart
B. Kanban board
C. SharePoint
D. Excel files

Question # 241

In an organizational upper-level management meeting, the CEO shows interest in a project of which they were not previously aware. After the meeting, what should the project manager do to ensure the CEO's support?

A. Update the stakeholder engagement plan to include the CEO.
B. Meet with the CEO to review the current deliverables for the project.
C. Identify the CEO's preferred method of communication.
D. Send the updated project management plan and documents to the CEO.

Question # 242

Two project team members are having difficulty communicating updates and issues. One team member prefers telephone calls for any kind of urgency, whereas the other team member prefers email communication. This difference results in a lack of understanding between the team members and sometimes hinders timely communication. What should the project manager do?

A. Ask the team members to resolve this issue themselves.
B. Provide these team members with feedback that this issue is causing a delay.
C. Ask the team members to follow the ground rules in the project management plan.
D. Provide guidance to the team members to resolve the conflicts.

Question # 243

A project manager is managing a project with a cost performance index (CPI) of 1.05 that is trending downward. To maintain on-time completion, the scrum master needs to add 30 additional team members in the next month to enable more sprints. The project manager is concerned because the schedule performance index (SPI) is 1.0. What is the first step the project manager should take?

A. Meet with the project team to forecast the SPI trend to determine if there are funds available to pay the 30 team members.
B. Quantify the cost for the 30 team members and determine if there is budget available to fund the expanded team.
C. Inform the project team that since the CPI is trending downward, there are funds available to expand the team.
D. Engage with the human resources (HR) representative to begin selecting candidates for the 30 open positions.

Question # 244

A project manager is overseeing a 10-mile piping installation project that was supposed to spend US$15,000 per mile of piping installation and should complete the project exactly 20 weeks from its start. The project manager just found out that only 80% of the work has been completed. What is the budget at completion (BAC)?

A. US$100,000
B. US$150,000
C. US$300,000
D. US$250,000

Question # 245

A team member increased the estimated completion time for their activities on the critical path. This action, however, has caused friction among the team members. The project manager reviewed the key performance indicators (KPIs) that show the issue. What should the project manager do first?

A. Conduct a root cause analysis (RCA) and plan the correct actions to ensure completion of the tasks on time.
B. Allocate another resource to help the team member to complete the tasks and meet the estimated activity time.
C. Train the team member in the methodology to get the sufficient knowledge to meet the estimated activity time.
D. Apply crashing to the strategic tasks to recover any time that was lost to bring the project on track.

Question # 246

During a project planning meeting, a product manager and team are finalizing the project deliverables and notice that a key feature has a dependency from another team. A team member suggests removing the feature from the scope. What should the project manager do?

A. Advise the team not to reduce the scope of the feature because the product manager originally included that requirement.
B. Discuss the issue with the team so the product manager can understand the trade-offs.
C. Suggest the team and product manager go with the faster approach, reducing the scope.
D. Prepare a presentation for the project sponsor with the team that includes both solutions and seek the sponsor's guidance.

Question # 247

A project manager is planning a project to build a research center with the installation of scientific equipment. Since the research topic is new and unfamiliar, the equipment required might change during project execution. How should the project manager plan this project?

A. Use a different project life cycle approach for the different parts of this project by adopting a hybrid approach.
B. Separate the tender into two parts, one for the building and one for the equipment, with careful selection of contractors.
C. Lock down the requirements for the equipment early and avoid any changes during further phases of the project.
D. Put a fixed price contract out to tender for the research building and issue a costreimbursable contract for installing the equipment.

Question # 248

Four new teams have been formed to develop a new product. Several team members ask the project manager who will integrate the different work streams into one backlog. What should the project manager do?

A. Create integration tasks and schedule an additional team meeting following the standup meeting to plan the integration.
B. Advise the teams to work individually and organize an integration iteration every four development sprints.
C. Instruct the team to use the kanban board daily to facilitate alignment of their work item list, allowing them to do their best work.
D. Advise the teams to collaborate with the product owner in prioritizing the stories, considering dependencies and preventing overlap.

Question # 249

A project team is struggling to meet the project deadline due to a recurring conflict between two team members. What should the project manager do?

Question # 250

A project is starting its first iteration out of six. During one of the daily meetings, the project manager realized that one of the team members does not have experience working in agile environments. What should the project manager do?

A. Give the team member some time to learn agile practices.
B. Assign an agile mentor and follow the training process.
C. Ask to increase the capacity of the team to finish on time.
D. Ask the sponsor for additional budget for training.

Question # 251

During a sprint planning, the development lead highlights the importance of working on technical debt tasks that are critical for the product performance. However, the tasks will consume most of the team's capacity and they will not be able to work on product feature development. What should the project manager do?

A. Invite technical stakeholders for backlog prioritization.
B. Work on the features already prioritized by the product owner.
C. Ask the sponsor for more resources to continue at the same pace.
D. Add the technical debt tasks to the sprint backlog.

Question # 252

A project team is not motivated and is producing the bare minimum. The team has no interest in keeping pace with the aggressive project schedule. What should the project manager do first to get the team energized and performing efficiently?

A. Seek to understand the sentiments of each team member and then work with them to address their concerns.
B. Bring the team together on a phone call to explain the criticality of the project and the impact of schedule delays.
C. Contact the functional manager to request a replacement for team members who are not able to meet the schedule.
D. Begin holding daily meetings and ask each team member to share their status and demand that they remain on schedule.

Question # 253

During a risk review meeting early in a project, the project team flags the possibility that a key team member might be away during the implementation of a key work package. Unfortunately, this team member is currently the only resource with the knowledge to perform this work, although it is possible someone else could do it with training. What should the project manager do?

A. Establish a long-term training program for the junior team members.
B. Reassign the tasks among team members to allow them to split the workload.
C. Ask team members to document knowledge assets for all the tasks.
D. Ensure team members collaborate throughout the project to share knowledge.

Question # 254

A project is approaching the closing phase. While preparing for the final steps, the quality system is updated in accordance with new international quality standards, resulting in new deliverable/approval procedures. Which action should the project manager take?

A. Apply the new list of approval procedures.
B. Escalate the issue to the project sponsor.
C. Ask the project team if the scope can be changed.
D. Inform the customer that the project will be late.

Question # 255

A project team member who was a top performer in the planning phase of a project was easily irritated during the fifth sprint of the software development phase. The team member's attitude and behavior made the other team members feel uncomfortable. What should the project manager do?

A. Assess the workload of each team member and redistribute tasks.
B. Meet with the team member to offer any help that may be needed.
C. Reorganize the team to reduce the interactions causing the team discord.
D. Arrange an immediate agile training course for the team member.

Question # 256

A project is continuously overlapping phases. Due to a recent human error, the team, which is made up of senior members, is experiencing distrust issues from other departments and lacking initiative. This is impacting overall performance and putting the project objectives at risk. What should the project manager do when executing the next sprint?

A. Coach those responsible for the error so that the whole team understands they are not responsible for it.
B. Explain high-level objectives and ask team members to self-organize around their tasks to meet the objectives.
C. Request offsite team-building activities and deploy incentive plans around their tasks.
D. Identify the poor performers and ask their functional managers to assign them a mentor.

Question # 257

In an organization transitioning to agile, the project team is in the norming phase. Team members became uncomfortable when the project manager assigned reporting responsibilities to the newest team member. Team members began questioning the project manager's decision. What should the project manager do?

A. Invite team members to volunteer for roles for which they feel qualified.
B. Revoke the delegated responsibilities to keep the team members harmonious.
C. Remind team members that administrative decisions are the project manager's duties.
D. Explain the rationale for delegating responsibilities to team members.

Question # 258

A team member is not getting along with one of the project sponsors. The sponsor has requested to move the team member to another project. What should the project manager do next to resolve the situation?

A. Meet with the team member and identify areas of improvement to satisfy the sponsor.
B. Review the resolution of a similar past situation and apply the same strategy for the team.
C. Identify the reasoning behind the behavior of the sponsor and team member.
D. Hold a meeting with the team and explain the ground rules for the project.

Question # 259

During project execution, a key stakeholder approaches the project manager and questions the business value of the project. What should the project manager do?

A. Explain to the stakeholder that it is up to the project sponsor and the client to determine if the project still has the perceived business value.
B. Inform the stakeholder that the project will still proceed to completion because the project charter has already been approved.
C. Consult the remainder of the stakeholders and the sponsor to determine if they have the same concern.
D. Validate the business value with the stakeholder by ensuring each requirement is still aligned to the business and project objectives.

Question # 260

A project manager is preparing a large and complex international project. In order for the team to work well together in a virtual environment, the project manager needs to set up ground rules for good communication. What should the project manager do first?

A. Establish a communication channel.
B. Create a communication protocol.
C. Develop the stakeholder analysis.
D. Distribute the risk register.

Question # 261

A project team consisting of 13 people was set up three months ago. As part of the transition to agile, a scrum master was assigned to the project. The scrum master wants to know the status of the team's development stage. The project manager believes that the team has passed the "storming" stage. Which indicators should be used to determine the team's development stage?

A. Scrum ceremonies are held per the Scrum guide.
B. Team members share information and experiences.
C. Formal training courses have been completed by team members.
D. Project deliverables are formally approved.

Question # 262

A project manager with agile experience is part of an organization that is transitioning to agile. The project manager was assigned to the first agile project by the project management office (PMO). The PMO manager asked the project manager if an existing governance from a previous project would be suitable to use in the current agile project. How should the project manager respond?

A. This framework is not appropriate for agile.
B. This is a learning experience for the agile team.
C. An agile approach is easily adaptable.
D. An agile approach is different.

Question # 263

A project manager assigned to an agile project realizes that after iteration demos, new user stories to fix issues reported by the product owner are not included in prioritization of the following sprint. This has led to a high number of unprioritized stories in the backlog and will lead to delay of the product release. What should the project manager do?

A. Review the minimum viable product (MVP) user stories and ensure all related stories are prioritized.
B. Ask the team and product owner to reprioritize the user stories in the backlog for an updated iteration schedule.
C. Ask the team to include the user stories as spikes in the next iteration to bring the project back on schedule.
D. Add additional iterations to the schedule to accommodate for the work required on the stories.

Question # 264

At the first retrospective meeting, a developer in a newly formed team points out that frequent delays in documenting the requirement solution are impacting the workflow. The developer wants to know why the analyst is not doing their job on time. Confronting the analyst causes a conflict that quickly escalates. The analyst is certain that the documentation process is not solely their function. What should the project manager do to resolve the conflict and prevent future conflicts as the team matures?

A. Facilitate a conflict discussion and find a win-win situation for both parties so that they can continue to work together.
B. Allocate additional key resources and document who will be held accountable for the various aspects of the team's workflow.
C. Clarify the role ambiguity and define resource responsibilities with the team using a responsibility assignment matrix (RAM).
D. Set up a group discussion after each requirement is discussed to understand the dependencies that can impact workflow.

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