Salesforce CRT-251 Dumps Questions Answers

Salesforce CRT-251 Dumps

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Salesforce CRT-251 Frequently Asked Questions

Salesforce CRT-251 Sample Questions

Question # 1

Cloud Kicks has enabled territory forecasts to see how expected revenue comparesbetween sales territories, and to determine which territory has dosed the most deals in amonth. The territory hierarchy has three branches with child territories, where forecastmanagers may be assigned to a few of them.Which two actions can forecast managers perform?Choose 2 answers

A. Add territory forecast to the hierarchy.
B. Add a Forecasts tab to the Sales app.
C. View the territory forecasts as a single-page summary.
D. Share the forecast with any Salesforce user.

Show Answer

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Question # 2

During the requirements gathering workshops at Cloud Kicks, the project team and subjectmatter experts bring up new ideas to incorporate4 into the current project.Which best practice should the consultant use to refocus the meeting and stay on topic?

A. Tell key stakeholders that the team is focused on other ideas,
B. Remind the team of the purpose and scope of this project.
C. Incorporate the new ideas into the solution design.
D. Invite only the subject matter experts to subsequent workshops.

Show Answer

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Question # 3

Cloud Kicks’ sales productivity is on the decline, while its competitors are moresuccessful. The consultant has suggested Einstein Opportunity Insights.Which three insights can this provide?Choose 3 answers

A. Opportunity Representative Score
B. Sentiment Analysis
C. Follow-up Reminders
D. Deal Prediction
E. Key Moments

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Question # 4

Sales reps at Cloud Kicks (CK) need to see the Opportunity amount with the Account’sdiscountfield. CK sales reps are located in different regions and use different currencies. Aconsultant creates a custom formula field on the Opportunity.Which currency will the custom formula use for its value if the opportunity and accountrecordshavedifferent currencies?

A. Account currency
B. Corporate currency
C. Opportunity currency
D. User currency

Show Answer

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Question # 5

The Asia Pacific and Japanese sales teams from Cloud Kicks have requested separatereport folders for each region. The VP of sales needs access to both report folders in oneplace to find reports for all the regions and wants to retain visibility of the reports in eachfolder.What should the consultant recommend meeting therequirement?

A. Create subfolders and give access to the root folder, keeping the top region foldersharing settings.
B. Create all new regional folders and move the reports to the respective region folder withviewer access.
C. Create grouped folders,keeping the top region folder sharing settings and limiting thesharing settings for the grouped folders.
D. Create all new regional folders and move the reports to the respective region folder withsubscribe access.

Show Answer

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Question # 6

Universal Containers (UC) deployed Sales Cloud three months ago to the North Americansales teams. One of thereasons UC selected sales cloud is its mobile support whichprovides flexibility for account executive.How should the consultant assure UC s management that Sales Cloud is beingsuccessfully adopted on mobile de devices?

A. Create a report to show the volume of opportunities created in the last three monthscompared to a year ago.
B. Create a custom report type to show the use of mobile devices by users in the last threemonths.
C. Track sales results month-over-month for the last three months to show anincrease mthe average order site.
D. Leverage visualforce to show the use of mobile devices by users during the last threemonths.

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Question # 7

Each year, representatives from Universal Containers attend two major industryconferences thatGenerate a large volume of leads. A few months after leads have beenconverted to opportunities, the team wants to determine the return on Investment (ROI) foreach industry conference.Which solution should the consultant recommend?

A. Create the Campaigns related list on the Lead page layout, and associate new leadswith a Campaign.
B. Create a mufti-select picklist, and ask representatives to select which conference (s)influence the lead.
C. Create industry events as Campaigns, add leads as Campaign Members, and utilizeCustomizable Campaign influence.
D. Create a Slack channel for each industry conference and mention this channel on allnew leads.

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Question # 8

What are two considerations for enabling multiple currencies at Cloud Kicks? Choose 2answers

A. The primary currency is automatically displayed in parentheses when using multicurrency.
B. Accounts, Opportunities, Leads, Cases, and Opportunity Product Schedules supportmulti-currency reporting.
C. When multi-currency is enabled, changes to exchange rates update the convertedamount on all records except closed opportunities.
D. The multi-currency enablement process is irreversible.

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Question # 9

Cloud Kicks (CK) plans to implement Advanced Currency Management for its Salesforceimplementation. CK has Roll-up Summary fields on the Account and Opportunity.What should CK consider when enabling Advanced Currency Management in itsSalesforce org?

A. Dated exchange rates are used in Opportunity forecasting or currency fields in othertypes of reports.
B. Opportunity Roll-up Summary fields will update from the Opportunity Line Item object.
C. Account Roll-up Summary fields will update from the Opportunity object.
D. Account cross-object formulas always use the dynamic conversion rate for currencyconversion.

Show Answer

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Question # 10

The Universal Containers sales team wants to easily show Account relationships to itssales reps and report on these relationship.Which two considerations should theconsultant take into account?Choose 2 answers

A. Account relationships are visible from Person Account records.
B. A Person Account can be either a parent or child in the Account Hierarchy.
C. Account Hierarchy displays only the Amounts users have Read permission to view.
D. Accounts can be organized into different divisions based on specific criteria.

Show Answer

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Question # 11

The Cloud Kicks (CK)IT team wants to enable Person Accounts in its Salesforce org.Which three prerequisites must be met before the consultant can enable Person Accounts?Choose 3 answers

A. User Profiles with Read access to Accounts must also have Read access to Contacts.
B. At least one Record Type should be created for Accounts.
C. The CK customer portal must be disabled to allow Person Account self-registration inthe future.
D. The organization-wide default sharing is set so either Contact is Controlled by Parent orbothAccount and Contact are Private.
E. The organization-wide default for both Accounts and Contacts should be set to PublicRead/Write.

Show Answer

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Question # 12

Cloud Kicks just deployed Sales Cloud globally and wants to make sure that all ofits usersare using Salesforce. How should the consultant determine if all regions are usingSalesforce?

A. Assign all users to a region, build a report using user login history, and filter on region.
B. Create an Opportunity report per region, filtering by User.
C. Ask each regional sales manager to run the standard User Adoption report.
D. Install Salesforce Adoption Dashboards from the AppExchange and use the regionchart.

Show Answer

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Question # 13

Cloud Kicks rtants its sales operations team to place orders for United States customers inSales Ootid. The sales ops team needs to calculate sates tax on the orders. Sales tax is acomplex calculation based on tax law that may change at any time.What should the consultant recommend to meet the requirement3

A. A formula fieldon the Order object
B. An app from the AppExchange
C. A screen flow for orders
D. A spreadsheet with formulas

Show Answer

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Question # 14

Cloud Kicks (CK) has recently implemented Sales Cloud. CK wants to be able to forecastthe number of shoes it sells to better coordinate withthe logistics department to fulfillorders.Which three options should a consultant recommend CK implement to accomplish this?Choose 3 answers

A. Opportunity Quantity
B. Collaborative Forecasts
C. Forecast Types
D. A custom field
E. Product Revenue Schedules

Show Answer

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Question # 15

Universal Containers is creating a new program to allow customers to pay for large ordersover the course of 1 to 3 years in monthly installments beginning in the month the productsare sold. The admin needs to configure Sales Good to accommodate the new pricing termand to help the finance department forecast easily.What should the consultant recommend to meet the requirement?

A. Use Revenue Schedules to capture installment payment plan details for each Product.
B. Add a custom field to the Quotes object to capture the number of installments,
C. Set the default quantities to 12, 24, and 36 in a new Price Book forinstallment sales.
D. Create a Process Builder to create an Order for each installment payment.

Show Answer

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Question # 16

During a Discovery session at Cloud Kicks, a topic is highlighted thatHow should the consultant proceed?

A. Conduct another Discovery session.
B. Define and submit achange order for the new items.
C. Revise the timeline for the new items.
D. Continue work because it is covered by the warranty.

Show Answer

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Question # 17

Universal Containers’ (UC) sales reps have said there are too many reports anddashboards which makes it hard to find what is important to them.What should a consultant recommend that use to solve this issue?

A. Custom report types
B. Private folders
C. Enhanced Folder Sharing
D. Dashboard Filters

Show Answer

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Question # 18

The admin at Universal Containers is attempting to retire a Product, but they are receivingan error because the Product is associated to an Opportunity.What should the consultant recommend to resolve the issue most efficiently'

A. Remove the related Product from all Opportunities and Quotes.
B. Archive the Product or Price Book and each related Price Book entry.
C. Edit the Product record and uncheck the Active field.
D. Create a Flow to automatically delete the Product from the Price Book.

Show Answer

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Question # 19

The admin at uBHMBon tamers has been getting complaints from sales reps aboutduplicate Leads … Salesforce. The admin has already set up a matching rule for Leads.What should the consultantrecommend to resolve the issue?

A. Confirm the standard matching rule is inactivated.
B. Change the criteria for the standard Lead matching rule.
C. Change the criteria for the standard Contact matching rule.
D. Confirm the custom matching rule is activated.

Show Answer

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Question # 20

Universal Containers is creating a new program to allow customers to pay for large ordersover the course of 1 to 3 years in monthly instalments beginning in the month the productsare sold. The admin needs to configure Sales Cloud to accommodate the new pricingterms and to help the finance department forecast easily.What should the consultant recommend meeting the requirement?

A. Use Revenue Schedules to capture instalment payment plan details for each Product.
B. Create a Process Builder to create an Order for each instalment payment.
C. Add a custom field to the Quotes object to capture the number of instalments.
D. Set the default quantities to 12, 24, and 36 in a new Price Book for instalment sales.

Show Answer

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Question # 21

Cloud Kicks has a complicated sales process. Sales reps often have difficulty decidingwhen to move opportunities through various stages.Which solution should the consultant recommend?

A. Use automation to send emails to sales reps with Guidance for Success
B. Configure a dashboard that shows opportunities that have remained in the same stagefor 30 days
C. Activate Path and add up to five key fields and Guidance for Success
D. Advise sales reps to collaborate on Slack to move opportunities along the pipeline.

Show Answer

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Question # 22

Sometimes, sales reps need to create contacts without accounts based on businessprocesses.What should the consultant take into consideration about these contacts?

A. Contacts without accounts need to be shared through sharing rules
B. Contacts without accounts are shared through the Role Hierarchy.
C. Contacts without accounts are private and only the owner and admin can view them.
D. Contacts without accounts need to be manually shared.

Show Answer

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Question # 23

A sales rep notices they can edit some opportunities associated with accounts theyown, but is unable to edit other opportunities, although these are associated withaccountsthey own. Which three reasons could explain the sales rep’s experience?Choose 3 answers

A. Sharing Rules for opportunities are set to Manager Groups.
B. Opportunity visibility allows View access to opportunities owned by others andassociated with accounts they own.
C. The organization-wide defaults for opportunities are set to Private.
D. All provisioned Opportunity object permissions enable Read access with all accounts thesales rep.
E. Some opportunities associated with the sales rep's account areowned by other users.

Show Answer

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Question # 24

The Cloud Kicks sales team can create leads for both business and individualcustomers. Person Accounts have been enabled in its Salesforce org.Which action should be taken to convert a lead into a Person Account?

A. Create an Individual Lead Record Type.
B. Populate the Company field with ‘Person.
C. Enable Contacts to Multiple Accounts.
D. Leave the Company field blank.

Show Answer

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Question # 25

Cloud Kicks (CK) recently finisheda redeployment of is Lightning pages. CK users reportthat Lightning pages are loading slowly CK management wants to consider the impact thishas on adoption.Which two toots should the consultant recommend that CK use to evaluate lightningpages?Choose 2answers

A. Guidance for App Butter
B. Lightning usage App
C. Performance Analysis for App Builder
D. Real-Time Event Monitoring

Show Answer

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Question # 26

Cloud Kicks (CK) wantsto migrate data from its existing enterprise resource planning (ERP)system to CK wants to organize its data using the unique ID that is a number type in theERP.What should the consultant recommend to meet the requirement?

A. Map the ERP unique ID to a custom external ID unique number field.
B. Create a text field and insert the ERP unique ID.
C. Use the ERP unique ID as the Salesforce ID.
D. Create an external ID unique number field in the ERP labeled ERP unique ID.'

Show Answer

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Question # 27

Universal Containers needs to track quarterly sales goals for users. What are two ways aconsultant can display sales goals and allow users to track their progress toward theirgoals?22.Choose 2 answers:

A. Create a Custom Report Type.
B. Enable Forecast Adjustments.
C. Enable Show Quota % Attainment.
D. Create a quarterly snapshot

Show Answer

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Question # 28

Cloud Kicks wants to sell to both consumers and businesses. The consumer sales teamand business sales team will use different Stages.Which two Salesforce functions will allow the consultant to meet this requirement?Choose 2 answers

A. Sales Processes
B. Pipeline Inspection
C. Opportunity Splits
D. Record Types

Show Answer

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